closing the loop - contact center

Take a Step Back to Troubleshoot, Move Forward in Strides

By James Christopherson, Senior Voice Engineer As a small introduction, my name is James Christopherson and I’m one of the Senior Voice Engineers at Inflow Communications. I’ve been with Inflow Communications for almost 3 years and absolutely love what I do. I wear many hats, but a few include…

Closing the Loop: Marketing and Lead Generation with Contact Center

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications In the context of contact centers, marketing and lead generation stand alone. A contact center is not always a contact center. Sure, its a main point of contact for customer and potential customers, but…

Data Driven Contact Centers Are Here To Stay

By Chris Recio, Inflow Communications Director of Contact Center & Advanced Applications As we look back at the trends in Contact Centers in 2015, we may already know this fact: Customer Service ranks high as the number one goal for contact centers. It's no wonder that Customer Service ranks…

Adding a Little More ShoreTel Shine with Platinum Level ShoreTel Champion

By Travis Dillard, Inflow Communications We were listed in ShoreTels Circle of Excellence just a month ago and now were excited to announce that weve been awarded the highest available level in the ShoreTel Champion Partner Program, Platinum. Based on a combination of technical certification, demonstration…

Choosing the Right Hybrid Communications System

By Travis Dillard, Inflow Communications Knowing and understanding your company needs, how to make sure they align with the right UC vendor, is key to any business unified communication success. As a ShoreTel unified communication provider, we’ve seen first hand how a company’s communication style…

Is Your Business’s Forecast Cloud (based)?

By Travis Dillard, Inflow Communications Remember how we were talking about using cloud for start-ups? Well here’s another example of how cloud is a great option for businesses that have been running on traditional phone systems and may need to move to cloud from ShoreTel’s blog. ShoreTel describes…

How Special is Special? Evaluating Industry Specialization for Unified Communications

Every business has it’s own set of specialized needs. But how industry specialized is your business? Here are some helpful questions to think about.

Cloud VoIP with Locally Survivable Gateways is Voted Most Popular Hybrid Model

When there are a lot of options, it’s hard to know where to start – especially with something as complex as Hybrid Unified Communications. My clients often like to hear case studies or want to know what model is the most popular among my clients before landing on a successful Hybrid Unified Communications model for their business.

Why Student Safety and Antiquated Phone Systems Don’t Mix

Imagine it’s the first Monday of a new school year. Hordes of students funnel into classrooms and teachers immediately dive into the syllabus. Everything is going smoothly until emergency strikes: A student suffers an extreme allergic reaction and she requires immediate medical attention.

Meet the Inflow Team at Seattle Interface 2014

Want to stay current with the technology that runs your business and secures your operational infrastructure? We've got just the place for you! Join Inflow today at the Seattle Interface 2014 show at the Washington Convention Center.

Custom Networking Solutions For Your Business

Inflow communications provides a wide array of products and solutions to accommodate the needs of your business communications platform. Along side our unified communications products we offer networking hardware, wireless networking products, and secure data storage solutions.

Brocade Network Technology and Infrastructure

Providing Brocade Communications products and applications, Inflow Communications builds a foundation your company rely on when moving forward in demanding data environments.