Inflow Communications Review
Inflow Communications Review
Inflow Communications Review
Inflow Communications Review
Inflow Communications Review
Inflow Communications Review
Mitel ShoreTel Acquisition
Inflow Communications Review

Is your Customer Retention Rate Cause for Concern? Here’s how to fix it.

"Thank you for calling Customer Support. What is your account number?" If you’ve ever called a contact center and heard this on the other line, you’ve probably experienced a certain level of frustration as you repeat your name, account number, personal identification, etc. It’s extremely tiresome,…
Contact Center Mistakes

Watch this 1 minute video. Contact Center mistakes to avoid

It's time to stop treating your customers like strangers. Admit it, you don't like when someone you've met repeatedly doesn't remember your name. Now translate that into the business world: why would customers stay with you if they don't feel a connection? Like you value them?   Here are…

Contact Center Metrics – Agent Attentiveness & Retention

By Chris Recio, Dir. Contact Center & Advanced Applications Managing people and expectations is one of the most rewarding and simultaneously the most challenging aspects of the contact center. There are a lot of expectations, and by nature, many individuals are social creatures. And those that…