Austin Call Center Solutions

At Inflow, we understand that quality customer care is often dependent upon the quality of your Austin Call Center solution. As the leading call center reseller in the nation, we can custom-tailor a Call Center solution to your specific needs.

In addition, our Austin Call Center providers will supply you with real-time support 365/24/7, so you never have to worry when problems arise.

  • Your call center will be more productive with a customized Call Center Solution from Inflow Communications
  • Call center solutions implemented and supported by the most focused and experienced Call Center Consultants in the nation
  • Contact Center products that can be integrated with any type of phone system, allowing you to preserve your investment
  • Genesys Cloud Call Center application will maximize your efficiency while offering customers the highest quality customer support experience
  • As the leading Call Center providers in the industry, our team of certified consultants can improve your unified communications in innovative ways
  • Our Call Center resellers are ready to help you modernize your call center with award-winning products and customer support
  • Contact us today and find out how we can develop a lasting Call Center solution specifically designed for your unique needs

Inflow Communications - The Leading Austin Call Center Providers

By focusing exclusively on Inflow's unified communications products, we have the focus and experience to ensure you get the most from your purchase. Not only are we the largest Austin Call Center reseller, but we have received many prestigious awards for customer service.

Every contact is important in business, and the satisfaction of your customers creates repeat business while enhancing the reputation of your brand. Genesys Call Center gives you the power to fully control your communications in ways that enhance customer care while acknowledging your budget.

Some features of our Genesys Call Center Solutions are:

  • Customized inbound and outbound call centers
  • Interactive Voice Response (IVR)
  • CRM Integration
  • Disaster Recovery Solutions
  • Customized Call Routing via Skills, Priority, and Data-Driven Results
  • Workforce Optimization
  • Call Recording
  • PCI Compliant
  • 99.99% Uptime
  • “Single Pane of Glass” Reporting and Business Intelligence (BI)

The Austin Call Center resellers at Inflow Communications can show you how powerful unified communications products help you develop a distinctive edge. Fully customizable, these Austin Call Center solutions will ensure that you get the most from your investment.

Our team of Advanced Certified Engineers, the most employed by any Austin Call Center provider, are ready to design and integrate your new phone system, and then back it up with our award-winning customer care.

Contact Us Today For More Information about our Call Center Solutions

Find out why some of the most well-known names in business are putting their trust in our Austin Call Center Resellers by speaking direct with one of our certified engineers.

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Austin Tidbits

Life in Austin was dominated by the Civil War between 1861 and 1865. Travis and Austin Counties voted against the ordinance for succession by a vote of 450 to 704, in February of 1861. However, the Unionist sentiment lost interest after the war had started. Approximately 600 Travis and Austin County men became part of some 12 volunteer companies that served the Confederacy by April of 1862. Serving with Hoods Texas brigade in Virginia were the Austin-based Tom Green Rifles. The residents of Austin followed with particular concern with regard any news of the successive Union thrusts towards Texas. However, the community was never threatened directly.

Much the same as other frontier towns, Austin experienced the decimation effects of its fighting men, spiraling inflation, as well as severe shortages of merchandise. The end of the war brought the Union occupation troops to the community and a period of explosive growth of the African-American population, which, in the 1860s, had increased by 57%. The recently emancipated African Americans in the community established residential communities of Clarksville, Pleasant Hill, Wheatville, and Masontown, and also organized churches, the first Baptist Church, for African Americans, patronized school, and started businesses, between the late 1860s and the early 1870. In Austin, there were 1,615 African American residents, which comprised 36% of the population of 4,428 people in Austin by 1870.

The Houston and Texas Central Railroad that had arrived in Austin on December 25 of 1871, was the first railroad connection in Austin and ushered a new period for Austin. Austin was converted into the center for trading in a very large region, by being the only railroad town for numerous miles nearly any direction, and by becoming the most western railroad terminus in Texas. In five years, the population of Austin more than doubled to 10,363 people and construction industry was booming. The citizenry of Austin had a more heterogeneous character as there were many newcomers who were foreign-born. There were 138 residents from Sweden, 215 residents from Ireland, 287 residents from Mexico, and 757 residents from Germany by 1875. A Mexican-American community took root in Austin, for the first time in a neighborhood that was close to the mouth of Shoal Creek. Some dramatic changes including civic improvements and accompanied these occurrences, such as the first elevated bridge across the Colorado in 1876, the first streetcar in 1875, and gas street lamps in 1874. After 1875, the fortunes in the community went south even though another railroad, known as the International and Great Northern, arrived in Austin in 1876, because new railroads that traversed the trading area in Austin, diverted much of its trade to other communities. Between 1875 and 1880 the population in Austin only increased by 650 people to 11,013 people. The expectations of Austin of rivaling other Texas communities for economic leadership faded.

From the 1870s through the 1880s, Austin solidified its position as a political center and gained a new role as an educational center. In 1872, the community prevailed in a statewide election to choose the state capital, once and for all. This preempted the challenges from Houston and Waco. In 1875, Texas took the first steps towards the construction of the new Capitol building that culminated with the dedication of a magnificent granite building, which, in 1888, towered over the community. In 1881, Austin became a seat of public education. In a fiercely debated election, all across the state, which was also selected as the location for the new University of Texas, which, some two years later, began their instruction. The Tillotson and Normal Institute were organized by the African American that in 1881, the Missionary Association were providing educational opportunities for African Americans, and opened its doors in 1881. The Austin Public School System opened in 1881. In 1885, the St. Edward's School, which was established by the Holy Cross Fathers and Brothers, was completed as the St. Edwards College.

A Civic leader named Alexander Wooldridge recommended that Austin should build a dam across the Colorado River in 1888, that would the water power to attract manufacturing. The community had reached its limits as a seat of education and politics, Mr. Wooldridge contended, although the economy couldnt sustain its present size. In 1889, the proponents of the dam won political control of Austin. In 1881, they were empowered by a new city charter, which more than tripled the corporate area to 16 and one half miles from four and one half miles. The city fathers implemented a plan to construct a municipal electric system and as water system and build a dam for power, and lease the majority of the waterpower to manufacturers. The 60-foot-tall Austin Dam was finished by 1893, which impounded Lake McDonald behind it. The dam provides electricity for the four-year-old electric streetcar line and the new light and water systems by 1895. There were 31 50-foot- tall buildings, known as the moonlight towers, which illuminated Austin at night. During those years, Civic pride was running strong, which also saw the city that was blessed with the talents of sculptor William Porter and Elisabet Ney. However, as it turned out, the dam was producin a considerable less amount of power than was expected, and the manufacturers never came. some shortfalls of a periodic nature disrupted services of the community as well as Lake McDonald being silted up resulted in the collapse of the dam on April 7th of 1900.