Atlanta Call Center Solutions

At Inflow, we understand that quality customer care is often dependent upon the quality of your Atlanta Call Center solution. As the leading call center reseller in the nation, we can custom-tailor a Call Center solution to your specific needs.

In addition, our Atlanta Call Center providers will supply you with real-time support 365/24/7, so you never have to worry when problems arise.

  • Your call center will be more productive with a customized Call Center Solution from Inflow Communications
  • Call center solutions implemented and supported by the most focused and experienced Call Center Consultants in the nation
  • Contact Center products that can be integrated with any type of phone system, allowing you to preserve your investment
  • Genesys Cloud Call Center application will maximize your efficiency while offering customers the highest quality customer support experience
  • As the leading Call Center providers in the industry, our team of certified consultants can improve your unified communications in innovative ways
  • Our Call Center resellers are ready to help you modernize your call center with award-winning products and customer support
  • Contact us today and find out how we can develop a lasting Call Center solution specifically designed for your unique needs

Inflow Communications - The Leading Atlanta Call Center Providers

By focusing exclusively on Inflow's unified communications products, we have the focus and experience to ensure you get the most from your purchase. Not only are we the largest Atlanta Call Center reseller, but we have received many prestigious awards for customer service.

Every contact is important in business, and the satisfaction of your customers creates repeat business while enhancing the reputation of your brand. Genesys Call Center gives you the power to fully control your communications in ways that enhance customer care while acknowledging your budget.

Some features of our Genesys Call Center Solutions are:

  • Customized inbound and outbound call centers
  • Interactive Voice Response (IVR)
  • CRM Integration
  • Disaster Recovery Solutions
  • Customized Call Routing via Skills, Priority, and Data-Driven Results
  • Workforce Optimization
  • Call Recording
  • PCI Compliant
  • 99.99% Uptime
  • “Single Pane of Glass” Reporting and Business Intelligence (BI)

The Atlanta Call Center resellers at Inflow Communications can show you how powerful unified communications products help you develop a distinctive edge. Fully customizable, these Atlanta Call Center solutions will ensure that you get the most from your investment.

Our team of Advanced Certified Engineers, the most employed by any Atlanta Call Center provider, are ready to design and integrate your new phone system, and then back it up with our award-winning customer care.

Contact Us Today For More Information about our Call Center Solutions

Find out why some of the most well-known names in business are putting their trust in our Atlanta Call Center Resellers by speaking direct with one of our certified engineers.

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Atlanta Tidbits

There is evidence that Archaic Indians inhabited this region around 6000BC, especially in the area that is currently covered by East Palisades, which are part of the Chattahoochee National Recreation Area. These early Indians evolved into a Woodlands culture over time, that inhabited the region when an early Moundbuilder culture relocated there, and constructed a temple mound opposite the confluence of the Chattahoochee River and Peachtree Creek. A portion of this culture exhibited traits of both the Mississippians and the Hopewell, and they controlled the flood plains of the Chattahoochee River for miles, including all of what is currently known as Atlanta.

Maybe the Creek Indians descended from the ancient Moundbuilder culture, and before the American Revolution, were known to inhabit a village close to the mound. Prior to 1813, when Fort Peachtree was constructed, local men upgraded an Indian path that ran between Standing Peachtree and the Suwanee. After this was completed, a Lieutenant named George Gilmer went to Fort Daniel, currently known as Gwinnett County, and then traveled south on Peachtree Road and completed Fort Peachtree on a small knob that overlooked the Chattahoochee River.

This was on the westernmost edge of the frontier in America at the time the fort was constructed frontier and wasn't part of Georgia. Georgia established Fayette and Henry Counties when the Creek ceded the land in 1821, and Georgia created Henry and Fayette Counties in the region of Atlanta. These governments then ceded their northern region east of the Chattahoochee River to DeKalb County in 1823. Montgomery's Ferry that crossed the Chattahoochee close to the confluence of Peachtree Creek, became the first business in the region.

One of the first acts of the new DeKalb County government was to build a more direct route from the county seat of Decatur to what was currently known as Montgomery's Ferry and Fort Gilmer. This was the first road to the east that was constructed from Peachtree Road and was known as Sandtown Road.

About halfway between the ferry and Decatur, a settlement started to form at the intersection of Newman and Sandtown Roads. A man named Charner Humphey constructed a whitewashed, clapboard covered home that served as an inn and as a tavern in 1835. Whitehall became large enough to have its own political designation as an election district with the addition of a post office. A man named Anderson Walton constructed a popular resort close to a spring in the mid-town region, currently known as Walton Park, located behind the Peachtree Plaza Hotel.

In 1837, an event occurred that would forever change the history of the region, to the east of Whitehall. The Chief Engineer for the Western and Atlantic Railroad, named Stephen A. Long approved the location of the southern terminus of that line on land that was property owned by a man named Hardy Ivy. With the approval of Mr. Ivy, an employee of Mr. Long's, placed a marker to indicate the location where the Georgia and Western and Atlanta Railroads would meet. A man named John Thrasher bought some property close to the zero-mile marker and constructed a grocery store. Whitehall, Walton's, and Montgomery's Ferry in addition to the terminus, formed the nucleus of what would come to be known as Atlanta.

The Georgia Railroad pushed ahead from the east, grading and laying track in a continuous operation. In the meantime, work started on the roadbed for the Western and Atlantic Railroad. The bridge at Boltonville across the Chattahoochee River was finished in 1838. The grading had been completed to the terminus through much of the corridor from Chattanooga by 1840 when Mr. Long quit. Although Atlanta wouldn't remain stagnant, the railroad line did for two years.

A civil engineer for the Georgia Railroad named Lemuel Grant, couldn't persuade a local citizen to sell the railroad a right-of-way through his property west of Decatur. The 24-year-old Mr. Grant purchased the property with his own money and then gave the railroad the right-of-way. It was the first of several property buys that Mr. Grant made and he soon called Atlanta home.

The Terminus was a rowdy region that was filled with prostitutes and railroad hands who lived in nearby shanties, despite Mr. Thrasher, Mr. Ivy, and Mr. Grant, as well as other citizens. The terminus for the Western and Atlantic Railroad was relocated east approximately one quarter of a mile to its current location at Underground Atlanta in 1842 on property that was donated to Atlanta by a man named Samuel Mitchell. Additional land in this region was owned by Mr. Grant, Mr. Mitchell, and Mr. and Grant's father-in-law, named Ami Williams. Mr. Thrasher, who was disgusted with the relocation packed up his store and moved on. The locomotive named Florida made its first run to Marietta in 1842.

Many citizens didn't like the name Terminus for the small group of buildings that had developed around the depot. The Daughter of the former governor and railroad proponent, Wilson Lumpkin, named Martha Atalanta Lumpkin had the community renamed to Marthasville in her honor in 1843. Whitehall, next to Sandtown Road, came to be known as West End, and both the election district and the post office became Marthasville.

In 1845, the Chief Engineer of the Georgia Railroad named John Thompson, proposed Atlanta as a suitable name for the new community and it was renamed in 1845. Mr. Thomson told many different stories as to how he came up with the name. One was that he simply altered the middle name of Martha Atalanta Lumpkin. Railroad service finally arrived in Atlanta that same year. From 1845 through 1847, it was a time of many firsts that included another railroad known as the Macon and Western, the first school. And the first newspaper, in addition to the first doctor.

The year 1847 finally brought the incorporation of Atlanta as a city. Atlanta is defined as extending one mile from the Terminus. The battle for control of Atlanta had started.