Support & Maintenance

Our Team makes sure your ShoreTel system and your Contact Center operates at peak performance. By offering flexible maintenance and support plans, we provide 24/7 support and frequent system upgrades to make sure your system shines. 

Total Protection

Sadly, we live in a world where servers go down and systems fail – nothing breaks our hearts more. Except not backing up your server for these instances! With our Total Protection Package you can rest easy knowing your ShoreTel servers and infrastructure are securely backed up.

Inflow Analytics

Your ShoreTel System is collecting Real Time Data for every single phone call. This tool can provide deeper insights across the entire customer experience and interaction when a customer calls your company.

Customer Happiness Stats

Unfiltered real time data directly from our help desk system. Click to see how happy our customers are right now!

Customer support is top priority at Inflow. Every employee is entitled to gift an Amazon $100 gift card if you feel you were treated unfair.

Knowledge Based Portal

As the thought leader in the unified communications industry, we create informative white papers, monthly webinars, videos and blogs to keep on track of the industry changes and to help our clients learn exactly how robust a great unified communications service can be for their business.

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