ShoreTel Enterprise Contact Center
Inflow is ShoreTel’s Contact Center Partner of the year award winner. After ShoreTel evaluated 600 plus partners and integrators of contact centers worldwide. This award is based on customer satisfaction, project success, call center sales volume and the number of advanced-certified engineers on staff.
Call Centers have changed over the years to include email, chat and multiple other forms of communications. An enterprise contact center ECC, encompasses all forms of communications to effectively connect to customers.
We recognized that contact centers need to be highly integrated into a business and its applications. We accomplish this with the use of database integration, self-help services, CRM screen pops and intelligent call routing based on call priority and agent skill.
Inflow has been helping clients design and implement ShoreTel contact center services solution, cloud or on site, that has helped improve customer sales, service, increase efficiency and reduce costs.
Multi-modal Communications at Your Agents’ Fingertips
Respond to the consumer-driven market place with a communications platform that puts business intelligence right where it’s needed.
Increase Efficiency, Reduce Costs
ShoreTel Enterprise Contact Center is designed to deliver a rapid return on investment.
Business Process Application Integration
You’ve invested in a CRM – now watch it really pay off. Quickly know who is calling and why, track call volumes AND outcomes, transfer calls and all customer history automatically and so much more.
The ShoreTel outbound dialer provides a versatile solution to meet the needs of preview and progressive campaigns.
Supporting Over 200,000 Endpoints Around the World
- 2018 By the Numbers
- Top Metrics & Trends in 2018 Contact Center Consulting Engagements
- Q&A with Northstar Memorial Group – How ShoreTel Cloud and Cloud Contact Center Services Became the Deciding Factor
- How To Bring Cloud-Based Video Conferencing to Your SaaS Cloud
- Q&A with Precor Fitness – Learn how Inflow has gone above and beyond to help Precor improve and manage their telecom infrastructure