With this foundation we’re able to provide unforgettable customer experiences, which is attested by our <2% customer attrition rate. We’ve set this high standard and employ many programs to keep us achieving it day after day.

All Inflow support and administration staff performance is measured daily. Up to 10% of their compensation is tied to metrics around how fast they’re able to respond to customers, communicate, drive to resolution and create happy experiences.

We take it a step further. We post metrics and customer feedback LIVE and UNFILTERED to our website. This gives our customers a complete transparency and us a deeper level of accountability to you.

Our goal is that your call will be answered within 3 rings by an Inflow employee that can assist and solve your needs– whether that’s a request for support, accounting or sales, you will get help every time you need it.

Our Director of Contact Center shows the features of PureCloud Engage cloud contact center.

GenesysPureCloud is a suite of cloud-based services for enterprise-grade collaboration, communications, and customer engagement. PureCloud services are based on the power and elasticity of the cloud itself. They can replace various existing IT systems and applications (PBXs, ACDs, IVRs, etc.) but can also work alongside them.

We recently hosted a webinar covering a full product overview, a live product tour and a product demo, including everything from phone calls, email, web chat, social media, management and supervisor tools and reporting and as with most of our webinars, a Q&A portion.