First, PureCloud Collaborate provides real-time collaboration tools including rich employee profiles, instant messaging, presence, person-to-person chat, group chat, multi-party video conferencing, desktop sharing, and integrated content management and file sharing.
Collaborate also provides easy-to- use search options to find people quickly, including their skills, expertise and personal information, plus relevant content like documents, image files, and presentations.
Collaborate further enables an enterprise to synchronise employee data across multiple business platforms and applications, so information stays consistent regardless of its source.
PureCloud Communicate builds on Collaborate, with sophisticated IP PBX capabilities to meet communications needs of organizations of all sizes.
Enterprises using Communicate can enjoy support for various voice and video endpoints, from multiple IP business and conference room phones to soft phones and mobile devices.
This enables an enterprise to extend communications to any device, including landlines, and to provide useful options for today’s mobile workforce.
PureCloud Engage builds on both Collaborate and Communicate, and helps companies personalize a customer’s experience in entirely new ways.
One of those ways is PureMatch, to connect a customer with the best agent instead of merely the next agent.
Another way is PureCloud Social Customer Service, which makes social agent profiles available to customers to let them “shop” for an agent. Other contact center-style features in Engage deliver advanced functionality for omnichannel, voice self-service, outbound dialing, workforce optimization (WFO), and CRM integrations.
Whether a 10-person firm or a global corporation, enterprises can launch PureCloud’s services from any starting point. Start with Collaborate and add Communicate, Engage and other PureCloud services later. Or start with Communicate or Engage. PureCloud services align easily with any current and future need an enterprise has.