InContact Contact Center Solution

The Complete Cloud-Based Solution that Fits Every Business Size
inContact’s complete cloud-based contact center is changing the game – offering a complete customer interaction platform that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers.
- Multi-channel communications via one universal queue: give your customers the type of support they want – phone, social media, chat, text or email – and easily manage it from one unified queue.
- Innovative, yet low maintenance technology: avoid costly maintenance and upgrade fees – get flexible, pay-as-you-go, always up-to-date, cloud technology.
- Deep industry experience: inContact is a cloud contact center pioneer that understands your challenges and builds solutions to solve them.
Enable your customers to manage relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiencies and a whole lot more.
Keep it Simple with All-in-One Solutions
Implementing the inContact Cloud Contact Center Platform means you get an award-winning solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of the platform, and add customer feedback, CRM/CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.
“inContact has assembled and refined a versatile and expanding all-in-one cloud global contact center platform backed by a communications backbone.”

Frost & SullivanNorth American Cloud Contact Center Solutions
Automatic Call Distribution (ACD)
The inContact skills-based ACD software quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved.
“Our business has grown dramatically since we switched to inContact.”

Jill BlankenshipPresident, Frontline Call Center
IVR (Interactive Voice Response)
The inContact IVR reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent.
Personal Connection™
With Personal Connection™, your customers will never hear a delay again. Agents are connected at the first hello, which paves the way to better outcomes, higher conversion rates and increased revenues.
CRM Integrations
Identify callers by unique attributes, like phone number, and display information, such as the caller’s name, on the agent’s screen before the call connects. Out-of-box integration for Salesforce.com as well as easy integration with most custom CRMs.
“inContact is doing for the contact center what Salesforce.com did for the CRM.”
Piper Jaffray
Workforce Optimization (WFO)
inContact Workforce Optimization (WFO) is the first complete workforce optimization suite that is fully delivered in the cloud. inContact WFO extracts critical information from customer interactions to optimize workforce performance, giving you insight into the customer experience that might otherwise be difficult – if not impossible – to obtain.
Reporting
Flexible, intuitive Call Center Analytics & Reporting lets you track critical call center metrics so you can make smart business decisions. Closely track real-time management metrics with customizable dashboards.
“We chose inContact because they provide an all-in-one solution.”

David MaySchumacher Group
Supervisor On-The-Go™ (Mobile)
Supervisor On-The-Go™ is a mobile application for the iPad that untether contact center managers from their desks to monitor and direct agents while on the go. Quickly take action, such as adding or removing agents from a queue, with a finger swipe.
Inflow has been successfully helping companies to design and implement inContact features that are right for their business needs. Call us today to speak to one of our Call Center specialists.
CONTACT US TODAY and find out the benefits of partnering with Inflow to design, deploy and maintain your unified communications solution.
Categories
Blogs
Case Studies
Cloud
Cloud Contact Center
Cloud Migration
Contact Center
Contact Center Blogs
Contact Center Case Studies
Contact Center Metrics
Contact Center Whitepapers
Conversation Analytics
Customer Experience
CX
Data Storage
Disaster Recovery
FAQs
Inflow Customers
Inflow Employees
Inflow Performance Review Series
INFLOW REVIEW SERIES
Inflow Support
KNOWLEDGE BASE PORTAL
Mitel/ShoreTel Blogs
Mitel/ShoreTel Case Studies
Mitel/ShoreTel Connect
Mitel/ShoreTel Connect upgrade
Mitel/ShoreTel Tech Resources
Mitel/ShoreTel Videos
Mitel/ShoreTel White Papers
Mitel Acquired ShoreTel
Mitel Provider
Mobility
Network Infrastructure
Press Releases
RingCentral
Safety
SIP Benefits
SIP Best Practices
SIP Savings
Uncategorized
Unified Communications
Video Conferencing
VoIP Business Phone Systems
Webinar Recap ShoreTel
White Papers & Articles
Your Strategic Advisor for Unified Communications & Contact Center Success
Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies.