Five9 & Inflow Deliver The Ultimate Customer Experience In Your Contact Center
Being the leader in all things contact center with one goal in mind: customer experience. So you know we take our partnerships seriously here at Inflow. Five9 has always been at the forefront of innovation when it comes to cloud contact center solutions. They are driven by a passion to transform contact centers into customer engagement centers of excellence, and they deliver!
You have hired the best talent for your Contact Center, now let’s make them perform the best for your customers! Five9 has the tools to optimize the agent experience, which empowers them to deliver the best customer experience!
Optimize your agent experience by having the right agent, in the right place at the right time. Schedules, adherence, same-day management, multi-channel forecasting and so much more are available to make it happen in real-time in your contact center.
Real-time monitoring, assistance, scoring, and evaluation so you are able to deliver feedback to your agents.
Record the interaction and screens being used in real-time with your agents for training or feedback. All while being stored safely and securely.
Key performance indicators, metrics, customer satisfaction and so much more is tracked and visible so your agents can see how they are performing.
What if you could identify the good, bad, and ugly of your interactions with precision? This is possible with interaction analytics, and it is as cool as it sounds.
One of the first to integrate with Salesforce over 15 years ago, Five9 has integrations down, and they are seamless. Servicenow, Zendesk, Salesforce, and others can be done in a few easy steps, the way it should be.
Practical AI Solutions for Your Contact Center
Isn’t it about time that we use AI to help in a practical way? There are a lot of mundane tasks that take away from operational efficiency and increase frustration in the Contact Center. Those should be a thing of the past when you partner with Inflow and Five9.
Five9 Intelligent Virtual Agent
Repeat questions being asked over and over again during a 40 hour work week are not an agents friend. Intelligent Virtual Agent frees up your Agents so they can work on more difficult and fulfilling tasks with your customers.
Five9 Agent Assist
If there isn’t documentation then the conversation never happened right? Agents spend a good portion of their time noting accounts, well that is a thing of the past with Five9 Agent Assist! No more notes or summaries, and real-time guidance as the interaction is taking place are all possible.