contact center training


Building out a new call center and feeling overwhelmed? Confused about how to structure your IVR in a way that makes sense? No matter what the project, we can help. With our project consulting services, we’ll guide you through your most challenging projects. From operational strategy planning to call flow programming, we’ve got you covered. This is not an exhaustive list so if you don’t see the exact topic you need help with, just ask! With 20 years’ experience in the contact center business, we’ve seen it all and are able to customize consulting solutions to meet your unique needs.

Program Engagements


Project Topics

  • Standard call flow programming & scripting
  • Agent and supervisor programming
  • Class of Service & permissions programming
  • Basic report building
  • Basic agent and supervisor software training
  • Call recording
  • Dashboard software
  • Work Force Management (WFM)
  • Developing new departments, groups, or sites
  • IVR design
  • Operational strategy & planning
  • KPI and metrics
  • Best practices recommendation
  • Staffing review and improvement
  • Advanced reporting
  • Application integration
  • Database administration
  • Software development & consulting

Ready to take your Contact Center to the next level?

More Contact Center Resources