Operational Assessment

Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.

Program Engagements


What’s Included?


  • Business Review
  • Technology Review
  • Manager/Supervisor Process Review
  • Agent Process Review
  • Contact Center Configuration Review

Health Checks

  • Over 25 Metrics Analyzed
  • Average Handle Time
  • Average Abandonment Rate
  • Average Abandonment Time


Ready to take your Contact Center to the next level?

Not ready? Click here to view a sample recommendation report

More Contact Center Resources