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Brendan Polk2019-10-23 22:58:312019-10-23 23:04:00What Does MiContact Center Business Have To Offer?
Operational Assessment
Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.
What’s Included?
Reviews
- Business Review
- Technology Review
- Manager/Supervisor Process Review
- Agent Process Review
- Contact Center Configuration Review
Health Checks
- Over 25 Metrics Analyzed
- Average Handle Time
- Average Abandonment Rate
- Average Abandonment Time
More Contact Center Resources
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Brendan Polk2019-10-23 22:58:312019-10-23 23:04:00What Does MiContact Center Business Have To Offer?
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Brendan Polk2019-10-01 23:17:352019-10-02 03:12:28Mitel's MiContact Center Business And Why It Matters to You
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Brendan Polk2019-09-03 22:49:552019-09-12 01:45:06How Twilio Can Enhance Your Customer Experience
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Brendan Polk2019-08-19 21:17:462019-08-19 22:32:23Highlights, Trends, And Bold Predictions From Genesys Xperience 2019