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Operational Assessment
Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.
What’s Included?
Reviews
- Business Review
- Technology Review
- Manager/Supervisor Process Review
- Agent Process Review
- Contact Center Configuration Review
Health Checks
- Over 25 Metrics Analyzed
- Average Handle Time
- Average Abandonment Rate
- Average Abandonment Time
More Contact Center Resources
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Inflow is a global full service provider of unified communications, contact centers and business phone systems.
Call us today and find out the benefits of partnering with Inflow
Support: 855-9-INFLOW
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