https://www.inflowcomm.com/wp-content/uploads/2019/04/operational-excellence-contact-center-reporting-f.jpg
430
534
Brendan Polk
https://www.inflowcomm.com/logo/inflow_logo.png
Brendan Polk2019-05-15 00:05:072019-05-15 00:07:14Defining Operational Excellence In Contact Center Reporting: Part 2
Operational Assessment
Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.
What’s Included?
Reviews
- Business Review
- Technology Review
- Manager/Supervisor Process Review
- Agent Process Review
- Contact Center Configuration Review
Health Checks
- Over 25 Metrics Analyzed
- Average Handle Time
- Average Abandonment Rate
- Average Abandonment Time
More Contact Center Resources
https://www.inflowcomm.com/wp-content/uploads/2019/04/operational-excellence-contact-center-reporting-f.jpg
430
534
Brendan Polk
https://www.inflowcomm.com/logo/inflow_logo.png
Brendan Polk2019-05-15 00:05:072019-05-15 00:07:14Defining Operational Excellence In Contact Center Reporting: Part 2
https://www.inflowcomm.com/wp-content/uploads/2019/04/operational-excellence-contact-center-reporting-f.jpg
430
534
Brendan Polk
https://www.inflowcomm.com/logo/inflow_logo.png
Brendan Polk2019-04-17 03:07:052019-05-02 01:14:17Defining Operational Excellence In Contact Center Reporting: Part 1
https://www.inflowcomm.com/wp-content/uploads/2019/03/creating-exceptional-customer-experience-featured.jpg
430
534
Brendan Polk
https://www.inflowcomm.com/logo/inflow_logo.png
Brendan Polk2019-03-28 22:34:322019-03-28 22:35:44Creating An Exceptional Customer Experience With Technology Not In Spite Of It
https://www.inflowcomm.com/wp-content/uploads/2019/03/inflow-named-genesys-gold-partner.jpg
430
534
Brendan Polk
https://www.inflowcomm.com/logo/inflow_logo.png
Brendan Polk2019-03-25 20:45:162019-03-27 00:15:58Inflow Communications Named Genesys Gold Partner
Supporting Over 200,000 Endpoints Around the World
