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Operational Assessment
Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.
What’s Included?
Reviews
- Business Review
- Technology Review
- Manager/Supervisor Process Review
- Agent Process Review
- Contact Center Configuration Review
Health Checks
- Over 25 Metrics Analyzed
- Average Handle Time
- Average Abandonment Rate
- Average Abandonment Time
More Contact Center Resources
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Brendan Polk2019-06-13 03:15:152019-06-13 19:27:36Inflow Continues To Redefine Customer Experience By Partnering With Teleopti
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Brendan Polk2019-05-15 00:05:072019-05-15 00:07:14Defining Operational Excellence In Contact Center Reporting: Part 2
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Brendan Polk2019-04-17 03:07:052019-05-02 01:14:17Defining Operational Excellence In Contact Center Reporting: Part 1
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Brendan Polk2019-03-28 22:34:322019-03-28 22:35:44Creating An Exceptional Customer Experience With Technology Not In Spite Of It
Supporting Over 800 Customers Around the World
