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Operational Assessment
Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.
What’s Included?
Reviews
- Business Review
- Technology Review
- Manager/Supervisor Process Review
- Agent Process Review
- Contact Center Configuration Review
Health Checks
- Over 25 Metrics Analyzed
- Average Handle Time
- Average Abandonment Rate
- Average Abandonment Time
More Contact Center Resources
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Brendan Polk2020-11-06 22:42:092020-11-06 22:43:30A Great Customer Experience Starts With A Great Employee Experience
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Brendan Polk2020-10-23 01:09:212020-10-23 01:10:03The Convergence of Contact Center & CRM
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Brendan Polk2020-10-15 02:16:112020-10-16 02:27:53How to Setup Intelligent Call Routing with Genesys Cloud Skills
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Brendan Polk2020-10-14 02:07:482020-10-15 22:16:45Winning the RoboCall Battle in Your Contact Center