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Brendan Polk
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Brendan Polk2021-03-19 20:50:012021-03-19 20:50:01Your Employees Are Ready For The Hybrid Office, Are You?
Operational Assessment
Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.
What’s Included?
Reviews
- Business Review
- Technology Review
- Manager/Supervisor Process Review
- Agent Process Review
- Contact Center Configuration Review
Health Checks
- Over 25 Metrics Analyzed
- Average Handle Time
- Average Abandonment Rate
- Average Abandonment Time
More Contact Center Resources
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Brendan Polk2021-03-19 20:50:012021-03-19 20:50:01Your Employees Are Ready For The Hybrid Office, Are You?
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Brendan Polk2021-03-15 07:12:432021-03-15 20:20:03Inflow Communications Acquires PeakView, A Denver-based Cloud Contact Center Consulting Firm
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Brendan Polk2021-03-11 20:53:112021-03-12 01:44:178 Must-Have Features For Your Contact Center Solution
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Brendan Polk2021-03-03 05:15:112021-03-03 05:15:11Enhancing The Customer Experience In Your Contact Center Through Collaboration Tools