

Operational Assessment
Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.
What’s Included?
Reviews
- Business Review
- Technology Review
- Manager/Supervisor Process Review
- Agent Process Review
- Contact Center Configuration Review
Health Checks
- Over 25 Metrics Analyzed
- Average Handle Time
- Average Abandonment Rate
- Average Abandonment Time