• Operational Assessment

    Contact Center Success Management Program

    contact center consulting

Operational Assessment

Our contact center experts uncover the obstacles standing in the way of the smooth, efficient, profitable contact center you’ve always envisioned. In this 2-day onsite engagement, we’ll assist you in designing strategies, processes and reporting that turn your operation from barely scraping by to a powerhouse of profitability.

Program Engagements

Assessment

Training

Projects

What’s Included?

Reviews

  • Business Review
  • Technology Review
  • Manager/Supervisor Process Review
  • Agent Process Review
  • Contact Center Configuration Review

Health Checks

  • Over 25 Metrics Analyzed
  • Average Handle Time
  • Average Abandonment Rate
  • Average Abandonment Time

Recommendations

Ready to take your Contact Center to the next level?

Not ready? Click here to view a sample recommendation report

Pricing & Information

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