Introducing Contact Center Success Management Program
Contact Center Training and Consulting
Many of our clients are victim to the “set it and forget it” dilemma of Contact Center operations. After spending months designing and implementing their new Contact Center operations, it’s barely scraping by and not as efficient as they thought it was going to be. We’ve seen this problem countless times and to us, there’s nothing worse than an underutilized Contact Center system. That’s why we came up with the Contact Center Success Management (CCSM) program. The CCSM program provides custom Contact Center improvements in 3 areas:
No matter what type of Contact Center operation you’re running or planning to implement, we can help you improve it in a myriad of ways – whether it be agent and supervisor training, using reports and data to improve speed and delivery, or business strategy planning, the CCSM program will take your existing Contact Center and transform it into a core business driver.
We offer consulting and educational services specific to your business and contact center. This can include standard call flow programming, agent and supervisor programming, basic report building, programming and setup of Inflow-provided ancillary applications, and much more. In addition, the program is as flexible as you need it to be. It can be provided either onsite or remotely, delivered one time or monthly and can be billed by project, hourly or in a service bundle.
With a smooth operating Contact Center, you can expect better customer service and along with it, increased customer retention and increased revenue. On the other side of the coin, you can also expect to see greater agent retention and a holistic and harmonious work environment.
Bridging the Gap Between Technology and Business Requirements
The standard of business consulting and client education is all but absent in today’s suite of services. Many understand how to install and provide technical support for Contact Centers, but very few effectively bridge the gap between the technology and the requirements of the business. In the end, this means an eroded bottom line.
Travis Dillard, President
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