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Voice is no longer the only way—or even the preferred way—to stay in touch with customers and colleagues. Instead, chat/Instant Messaging (IM), often begins an interaction that may escalate into an audio, video, or content sharing session. The reality is your employees and customers expect more – they want a seamless and intuitive communications experience that fits into how they work instead of changing the way they work—helping them stay in touch on their device of choice as they move throughout their day. Avaya Cloud Office creates a portal for communications, allowing your people to quickly transition to the mode that’s exactly right for them at any moment. One-click is all it takes to start a call, join a meeting, contribute to a team chat, or share content.