Entries by Inflow Communications

5 Contact Center Trends That Will Dominate in 2017

While it shouldn’t be news to anyone that technology is evolving at a rapid rate, we’ve seen real benefits from the various technologies impacting the contact center industry this year. From improvements to multi-channel software integration, to increased use of IVR, call centers across the nation have been focused on gaining a competitive edge by […]

Inflow Communications’ First Acquisition in National Expansion Campaign is Houston-based Total Technologies

PORTLAND, Ore., November 10, 2016 – Inflow Communications now supports over 70,000 international endpoints for over 400 clients and has grown to offices in Portland, Seattle, Dallas, Los Angles and The Bay Area and is now launching a national expansion campaign that includes opening new sites, acquisitions and mergers. The most recent has been Total […]

Inflow Communications Secures Platinum Level Status Second Year in a Row

PORTLAND, Ore., November 10, 2016 – Inflow Communications Inc., headquartered in Portland, Oregon announced today it has once again been awarded Platinum status in the ShoreTel Champion Partner Program. The Platinum level is the highest level a ShoreTel partner can achieve and is awarded to very few top partners based on a combination of technical certification, demonstration […]

Omni-Channel Contact Center: Are you prepared for 2017?

By: Chris Recio, Inflow Communications Dir. Contact Center & Advanced Applications It’s fascinating to me how many Contact Center options do not fully extend their solutions to meet the needs of today’s rapidly developing technology and the willingness on the part of consumers to make their own choices. Forcing Contact Centers to cobble together solutions with […]

The 21st Century Contact Center: 5 Tips to better support your remote agents

Let’s face it, we live in an age where technology is changing rapidly and innovating the way we do business around the world. And with the breakdown of what were once technological barriers, many businesses have grown more accustomed to the idea of remote employees. So much in fact, that many businesses around the world […]

Is your Customer Retention Rate Cause for Concern? Here’s how to fix it.

“Thank you for calling Customer Support. What is your account number?” If you’ve ever called a contact center and heard this on the other line, you’ve probably experienced a certain level of frustration as you repeat your name, account number, personal identification, etc. It’s extremely tiresome, and can ultimately leave the customer feeling undervalued. What if […]

Upgrading to ShoreTel Connect – October 2016

By Jona Sanford, Senior Voice Engineer Remember when we were talking about the latest news around ShoreTel’s latest release, ShoreTel Connect? Well we’re back again to unveil some new insights about the product. As of October 2016, this is the latest information you should be aware of before upgrading to ShoreTel Connect for your business. We’ll […]