About Inflow Communications
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Entries by Inflow Communications
By: Travis Dillard, President and CEO of Inflow Communications We’ve all heard it before – if you’re going to talk the talk, you’d better walk the walk too. And because we know how important it is to have a great team to get great results, we make sure we live up to our five […]
While it shouldn’t be news to anyone that technology is evolving at a rapid rate, we’ve seen real benefits from the various technologies impacting the contact center industry this year. From improvements to multi-channel software integration, to increased use of IVR, call centers across the nation have been focused on gaining a competitive edge by […]
PORTLAND, Ore., November 10, 2016 – Inflow Communications now supports over 70,000 international endpoints for over 400 clients and has grown to offices in Portland, Seattle, Dallas, Los Angles and The Bay Area and is now launching a national expansion campaign that includes opening new sites, acquisitions and mergers. The most recent has been Total […]
PORTLAND, Ore., November 10, 2016 – Inflow Communications Inc., headquartered in Portland, Oregon announced today it has once again been awarded Platinum status in the ShoreTel Champion Partner Program. The Platinum level is the highest level a ShoreTel partner can achieve and is awarded to very few top partners based on a combination of technical certification, demonstration […]
By: Chris Recio, Inflow Communications Dir. Contact Center & Advanced Applications It’s fascinating to me how many Contact Center options do not fully extend their solutions to meet the needs of today’s rapidly developing technology and the willingness on the part of consumers to make their own choices. Forcing Contact Centers to cobble together solutions with […]
Let’s face it, we live in an age where technology is changing rapidly and innovating the way we do business around the world. And with the breakdown of what were once technological barriers, many businesses have grown more accustomed to the idea of remote employees. So much in fact, that many businesses around the world […]
“Thank you for calling Customer Support. What is your account number?” If you’ve ever called a contact center and heard this on the other line, you’ve probably experienced a certain level of frustration as you repeat your name, account number, personal identification, etc. It’s extremely tiresome, and can ultimately leave the customer feeling undervalued. What if […]
By Jona Sanford, Senior Voice Engineer Remember when we were talking about the latest news around ShoreTel’s latest release, ShoreTel Connect? Well we’re back again to unveil some new insights about the product. As of October 2016, this is the latest information you should be aware of before upgrading to ShoreTel Connect for your business. We’ll […]
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