Contact Center Solution
- Business Communications have changed, but have you changed along with them?
- Enterprise Contact Center encompasses all forms of communication including voice, email, web chat, text, and multiple other formats
- At Inflow Communications, we offer Contact Center Solutions including cloud based, on-site, and hybrid unified communication systems
- We will implement a contact center solution for your business designed to improve customer sales and service, increasing efficiency while reducing costs
- Inflow is ShoreTel’s coveted Global Contact Center Partner of the Year
- Get more information about Enterprise Contact Center by speaking with one of our Advanced-Certified Engineers
ShoreTel Enterprise Contact Center and Inflow Communications
Whether you’re a startup or established multi-national corporation, ShoreTel Enterprise Contact Center represents the industry standard when it comes to unified communication. As the most trusted ShoreTel reseller in the country, Inflow Communications earned this reputation by doing one thing better than anyone else while offering unrivaled customer service to keep our clients at the top of their game.
If you’re going to make ShoreTel’s award winning Enterprise Contact Center an integral part of your business, then you understand the importance of quality customer support while recognizing that communications have changed considerably over the last decade. This is why it also makes sense for you to work with a ShoreTel reseller that can seamlessly integrate a contact center solution that perfectly aligns with your business objectives.
Our team is unique because its primarily comprised of Advanced Certified ShoreTel Enterprise Contact Center Engineers. If improving your communications and efficiency is important, we will put our Enterprise Contact Center expertise to work for you, while offering unmatched support 365 days a year.
Our engineers install a ShoreTel system every single week, so there is little they haven’t seen. Speak to one of these experts today by calling (206) 204-9621 to find out more about a contact center solution custom tailored to your requirements.
Stay Connected with ShoreTel Enterprise Contact Center
How we communicate is constantly evolving, and Enterprise Contact Center (ECC) was developed to integrate a variety of communications to better serve your customers. ECC allows for the seamless integration of phones, email, online chat, all while giving your personnel advanced call routing options at their fingertips.
Understanding how best to utilize contact center solutions that help you respond to a consumer-driven marketplace is aided by utilizing the expertise of our advanced certified engineers. With the knowledge and experience to get the most out of your ECC package, we help you add business intelligence where it’s needed most.
What are some of the advantages to using ShoreTel ECC?
- Optimize call routing through a variety of parameters (skills-based, priority-based, etc.)
- Route non-voice communications like email, voicemail, fax, and web chat to agents with specialized routing and reporting intact
- Sophisticated manager tools: Access real time and historical reports, live calls, recordings, service levels, and more
- Increase efficiency while reducing costs
- Agents can quickly access detailed customer information through live “screen pops.”
- Ensure that calls are routed correctly the first time
- Easily integrate with existing on-site or cloud databases to provide customers “self-help” options and intelligent call routing
- Elegant, easy-to-use agent tools
- Beautiful physical and web-based wall boards provides everybody up-to-date Contact Center statistics.
- “Single-pane of glass” cradle-to-grave reporting and call-flow analytics
By providing you with the versatility to not only track call volumes, but their outcomes, you are able to maximize your response and resolution times to better accommodate your customers.
The ShoreTel outbound dialer offers even more flexibility to your contact center solution. The advanced functionality built into ECC allows agents to preview customer information, blend inbound and outbound calls, and schedule targeted campaigns based on different time zones or specific days or times.
Contact Center Solutions
Why Choose Inflow Communications for Your Enterprise Contact Center Solutions?
By focusing exclusively on ShoreTel ECC unified communication systems, we are able to provide a level of care and service unrivaled in the industry. We employ more advanced certified engineers than any other ShoreTel ECC reseller, making us the perfect choice to design and deploy your integrated communications system.
Another attribute that sets us apart is a level of customer care that borders on maniacal. We understand that for us to look good, you have to look good, both to your customers and your superiors. We are so proud of our customer service innovations, we post live support metrics that show the level of happiness our clients are enjoying. Go ahead and take a look for yourself, and see why we are forging new frontiers in customer care.
Your contact center solution must focus on how your customers communicate. What worked 10 years ago, doesn’t work today. The modern consumer utilizes numerous varied methods of communication including email, phone, and chat. ShoreTel Enterprise Contact Center gives your agents the tools they need to improve customer communication, maximize response and resolution times, thus keeping your clients happy.
Because we install a ShoreTel unified communications system every week, we are uniquely poised to help you usher in new level of service to your customers and then back it up whenever issues arise. In fact, you can speak with an advanced-certified contact center engineer 24/7/365. During business hours we will answer the phone in three rings or less, and after business hours we vow to call you back within an hour on all major contact center problems.
We can be reached by phone, email, customer service portal, or web chat during business hours, proving that we understand the value and importance of communication to relation to client happiness and bottom line.
Contact Center Solutions with Seamless Integration
Seamless integration of your Enterprise Contact Center Solution starts by providing you with multiple deployment options – On-site, cloud based, and hybrid. Each has its own advantages based on the nature of your needs, so we will work with you to design a solution that gets the most out of the product and your budget.
Once your ShoreTel unified communications system is fully integrated to your business, we will back you up with white-glove care designed to quickly overcome any hurdle or pitfall.
If maximizing your response and resolution times is important to you, you won’t find a better product than ShoreTel’s award-winning ECC. You also won’t find a more qualified team of professionals to handle your unified communications integration than the certified engineers at Inflow Communications.
As innovators in the customer service arena, we are eager to modernize your business with a Contact Center solution based on our own successful core principles. Contact us today at (206) 204-9621 and speak with a advanced certified engineer from Inflow Communications.
Your Strategic Advisor for Unified Communications & Contact Center Success
Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies.