• ShoreTel’s Enterprise Call Center Solutions will make your contact center more productive
• The Call Center application will improve your company’s efficiency while offering your customers a higher quality support experience
• Adding the call center application will save costs while improving internal communication between different service departments
• At Inflow Communications, we focus on one thing – Unified Communication for Business
• Let our tech savvy gurus help you develop a modern call center solution with ShoreTel’s proven products

Inflow Communications – Your Best Choice for ShoreTel’s Enterprise Call Center Solutions

As a professional, you understand how important your image is to your customers. However, trust can only be earned through quality customer care. These goals can only be accomplished by combining a high level of expertise with technology that aligns with your business objectives.

At Inflow Communications, we are perfecting the future of customer care. Not only can we fully integrate your ShoreTel system complete with a Call Center solution tailored to your needs, we will also provide you with real-time support so that you are always at the top of your game.

With a team primarily comprised of Advanced Certified ShoreTel Engineers, fully proficient in Call Center Solutions, we are poised to improve your communications in ways you may have never imagined. In fact, we install a ShoreTel system every week, so get started on your own today by contacting a Call Center Engineer at (206) 204-9621.

ShoreTel Enterprise Call Center Solutions for Business

In business, every contact matters. The satisfaction of your customers is not only tied to repeat business, but also affects your reputation. ShoreTel’s Call Center allows you to personalize your customer service in a variety of ways that will improve the level of care, while giving your staff the ability to upsell, identify VIPs, and route calls in specific ways.

ShoreTel Enterprise offers businesses fully customizable contact center solutions, and our staff of professional engineers will ensure that you get the most from your investment. The goal of your business is to create a call center solution that meets your unique requirements, and it is our goal to guide you through this process using our unmatched experience and expertise.

At the heart of your call center is a ShoreTel Enterprise platform with virtualization support and redundancy built into the system. With disaster recovery features at your disposal, you are protected from WAN and system failures.

If problems do arise, you are backed up by Inflow’s white-glove premium service, which ensures that you get immediate help from an advanced technician when you need it most.

Call Center Solutions

Track Metrics and Improve Your Customer Experience

Call Center arms you with the tools you need to refine your customer service response in exciting ways that will make your company stand out. Your customer satisfaction hinges on your response to resolution times, but how can you improve if you’re unaware how it long it takes for your personnel to resolve a customer’s problem?

Call Center gives your customer service agents the tools they need to route calls effectively, identify important clients, and even pull up a detailed client history. Embedded metrics and the ability to track all communications data in real time further aid in your quest to optimize your response to resolution times.

Undoubtedly, your business faces some unique customer care challenges. This is why we work with you to develop and optimize a ShoreTel Enterprise Call Center solution tailored to the size of your operation and the nature of your workflow.

We Want to Be Your ShoreTel Enterprise Call Center Provider

At Inflow Communications we do one thing, and we strive to do it better than anyone else. Our team of Advanced Certified ShoreTel Engineers will design and integrate your new phone system, and then back it up with a level of support that is unlike any you’ve ever encountered. By employing the most certified engineers of any ShoreTel Enterprise Call Center reseller, we bolster your ability to provide your customers with unrivaled service when they need it most.

Adding a Call Center application to your Unified Communications benefits your customers in a variety of ways. Not only do they receive a higher level of service because of improved access to their history and personal information, but also because of improved communication between your various service departments. A Call Center solution also benefits you by maximizing the efficiency of your staff while cutting costs.

We also offer a variety of deployments for your ShoreTel system including:

• On-site
• Cloud-based
• Hybrid

We also offer ShoreTel Enterprise Call Center support that allows you to speak with an advanced-certified engineer any time you face a major issue. This service is available 24/7/365, and if you call during business hours your call will be answered within 3 rings. If it’s after our regular hours of operation, you will get a call back on all major Call Center problems within one hour of the time of your call.

Our Call Center technical support center can be contacted via phone, email, web chat, or our customer service portal during business hours.

Call Center Solutions, Seamless Integration, and Innovative Support

At Inflow Communications, we do things a little differently. As the premier ShoreTel Enterprise Call Center provider, we will seamlessly integrate a unified communications system for your business, and back it up with white-glove premium care.

If you understand the value of maximizing your speed of response and resolution, we will work with you to create a call center solution that will keep your customers happy. ShoreTel Enterprise Call Center will allow you to view caller data on command, track communications in real time, and route calls seamlessly and efficiently.

We encourage you to investigate our satisfaction metrics for yourself. As innovators in customer care and technical support, we are uniquely poised to modernize your enterprise with a call center solution that builds on these core principles.

Find out why some of the most recognizable names in business are trusting Inflow Communications with their most valued commodity – happy customers. Contact us today at (206) 204-9621 and start working with one of our advanced-certified engineers.