- We are a ShoreTel Platinum Champion Partner.
- We are the longest-standing ShoreTel Partner in the world.
- We are ShoreTel’s international Contact Center Partner of the Year.
- We have been in the ShoreTel Circle of Excellence 3 years in a row.
- We are a ShoreTel national top 5 Partner in revenue and customer satisfaction.
- We are literally deploying a system every week. There isn’t anything we haven’t seen.
“When we first got ShoreTel we had a good partner and we were happy. Then they were merged with another partner and we were no longer happy. Then we found Inflow and we feel like we are home again, after working with many other partners. What you are doing with webinars and education is making us think more creatively to advance our business. We win and you win. We would be honored to be a reference if necessary. Thanks guys. Great work.”
“We’ve worked with Inflow for a number of years now. They have been able to provide us a solid communications migration strategy away from our 20-year-old PBX to a state-of-the art multi-site ShoreTel VoIP system – all while keeping our financial and operational needs in mind. Their support and service to Silverton Hospital has been exceptional and is considered an integral part of our support strategy.”
“I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel solution that improved our communications and saved us a substantial amount of money every month.”
We sell ShoreTel and Contact Center solutions exclusively. Period. We don’t diffuse our focus, unlike most other partners. That means we can devote ourselves to becoming experts in our craft in order to offer a high level of technical expertise unparalleled by the competition. We have built a deep bench of highly trained technical staff with years of experience deploying and supporting ShoreTel and Contact Center. Our knowledgeable, attentive, innovative support allows our customers to resolve issues quickly and optimize their systems efficiently and effectively.
We’ve built our company around 3 aspects:
- Rapid Response
- Communicating with Urgency
- Speed of Resolution
We guarantee help desk response times 8x faster than the industry average (per Zendesk National Help Desk statistics). We are passionate about creating unforgettable customer experiences in every single interaction, which may be why our customer attrition rate is <2%. We’re so confident in our ability to deliver world class support that if any customer feels we’ve fallen short of an exceptional experience, our employees are all empowered to offer a $100 Amazon gift card on the spot.
To provide complete transparency and accountability to our customers, we post metrics and customer feedback LIVE and UNFILTERED on our website in real time. To see how we are measuring up right now click here.
Your call will be answered within 3 rings by an Inflow employee who can assist and solve your needs on the spot – whether that’s a request for support, accounting or sales.
endpoints around the world
- Learn about PureCloud integrations for your contact center Part V
- Learn about PureCloud integrations for your contact center Part IV
- Q&A with ET Investments – See the Challenges They Faced with a Previous ShoreTel Partner and Whey They Chose Inflow
- Learn about PureCloud integrations for your contact center Part III
- Support Newsletter – August 2018