Rebranding Showcases Inflow’s Dedication To Customer Experience

One of our core values here at Inflow is to always evolve and innovate, with the times, for our customers, for our team members, and beyond. This is something that we act on daily at the micro-level here at Inflow and we are pleased to share how we are acting on this as a company with our brand.

Several months ago we started dropping the “Communications” from Inflow as we felt that painted us as a more legacy, traditional premises-based company. This really didn’t represent where we were today, with our expertise and focus on cloud, contact center, and the broader CX technology space.

Customer Experience Is In Our DNA At Inflow

The addition of Customer Experience to our brand represents our passion for CX in everything that we do and who we are as a company. Redefining the Customer Experience in the Contact Center, deploying the tools necessary to deliver an exceptional Customer Experience, and our obsession to provide that for our customers. While the logo and name do a better job representing who we are today, there is no change to our focus on being an innovative provider of advisory, deployment, and managed services for contact center, customer experience, and unified communications solutions.

The “CX” in our name helps communicate the sphere of what space we work in, while also continuing with our strong brand associated with Inflow.

What Won’t Change With This Rebranding For Inflow?

With any rebranding or change to an organization, there are always the questions of “what does this mean to us”? We want to assure you that the same things that helped us arrive at where we are today will remain intact such as:

  • Our 99+% customer satisfaction rating
  • Our lightning-fast response times for service
  • Our passion for helping you get the most out of your customer engagement technology
  • Our customer-first (never product-centric) approach
  • Earning industry best G2 reviews that showcase our dedication to you our customer

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