Inflow Acquires EPIC Connections, a Contact Center Consulting, Outsourcing and Professional Services Firm

Inflow announced today that they have acquired EPIC Connections. The partnership accelerates Inflow’s expansion of consulting, outsourcing and professional services for contact center operations and technologies.

January 10, 2022

Portland, Oregon – 

Inflow, a market-leading, innovative provider of strategic advisory, consulting, professional and managed services for contact center and unified communications technologies, announced today that they have acquired EPIC Connections. The partnership accelerates Inflow’s expansion of consulting, outsourcing and technical services offerings for contact center operations and technologies.

Based in Omaha, Nebraska, EPIC Connections is an experienced and proven industry-leading consulting, outsourcing and professional services firm, with a core focus on contact center operational and technology consulting, outsourcing strategy, and customer experience technology implementation services. EPIC supports organizations from Fortune 500 to SMB clients to enhance the people, processes, and technologies that power their clients’ customer experiences.

Inflow’s CEO, Ken Smith, said “Inflow’s expanding service offerings provided a natural fit for EPIC’s experience in operational consulting, outsourcing, and customer experience technology implementation. As a market leader, Inflow is always focused on building out our portfolio of services to best meet our client’s evolving needs. The EPIC Connections team complements us well, and furthers our ability to deliver an expanded suite of value-creating services for our clients and our technology partners.”

Bill Pieper, President of EPIC Connections stated, “EPIC has long been recognized as a trusted implementation and professional services partner in the CCaaS industry, and Inflow adds immediate scale to that line of business. I’m particularly excited to accelerate the momentum that EPIC has had in the operational and outsourcing consulting, with Inflow’s expanded reach and scale.”

Inflow is a portfolio company of Renovus Capital Partners, a Philadelphia area private equity firm specializing in the Knowledge and Talent industries. More information can be found at http://www.renovuscapital.com

About Inflow
Based in Portland, Oregon, Inflow is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Inflow has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction. More information can be found at https://www.inflowcomm.com

About EPIC Connections
EPIC Connections is an experienced and proven industry-leading contact center consulting and professional services firm. EPIC focuses on contact center operational and technology consulting, outsourcing (BPO) strategy and management, and customer experience technology implementation services. EPIC Connections supports companies from Fortune 500 to SMB clients in enhancing the people, processes, and technologies that power their clients’ customer experiences. Learn More About EPIC Connections at https://epicconnections.com/

About Renovus
Founded in 2010, Renovus Capital Partners is a private equity firm specializing in the Knowledge and Talent industries. Renovus, from its base in the Philadelphia area, manages $1 billion across several investment vehicles. The firm’s current portfolio includes over twenty U.S. based businesses specializing in educational technology and content, higher education, corporate learning and development, healthcare services and technology services. Renovus typically partners with founder-led businesses, leveraging its industry expertise and access to debt and equity capital to make operational improvements, pursue tuck-in acquisitions and oversee strategic growth initiatives. More information can be found at http://www.renovuscapital.com

via PRweb