Inflow Appoints Ken Smith as New CEO

Inflow announced today that Ken Smith, former CEO of PeakView, and current Chief Strategy Officer at Inflow, has been appointed as CEO of Inflow. The transition accelerates Inflow’s expansion of advisory and technology services for contact center and unified communications technologies.

June 29, 2021

Portland, Oregon — Inflow, an innovative provider of strategic advisory, consulting, and managed services for contact center and unified communications technologies, announced today that Ken Smith has been appointed as the new CEO of the company. An experienced business leader, Ken Smith will succeed Travis Dillard and assume responsibilities starting July 1st. As the founder of Inflow Communications, Travis Dillard will be transitioning to an advisory role as a shareholder and board director.

Ken co-founded and previously led PeakView, a cloud contact center consulting company that was recently acquired by Inflow. He has spent his career building and leading technology companies through record phases of growth and numerous business acquisitions. Ken is excited to step into this new role at Inflow to continue cultivating the company’s culture, employees and capabilities.

“Inflow’s history and reputation of delivering unparalleled service to their clients has manifested itself consistently over the past several months since the PeakView acquisition. I’m excited for the opportunity to work more closely with our dedicated employees, our valued clients and our trusted technology partners as we accelerate our growth,” Ken commented.

Ken is an established veteran with a reputation for being a hands-on executive, and brings a proven track record of successfully executing strategic business plans. His experience and style will be instrumental in driving Inflow’s strategic initiatives and commitment for further acquisitions to enhance Inflow’s offerings and capabilities for their clients.

“I’m excited for this next chapter of Inflow’s evolution and have 100% confidence that Ken Smith is the right person for the job,” said Travis Dillard. “I’m looking forward to continuing to work with Ken to take Inflow to new heights.”

About Inflow Communications
Based in Portland, Oregon Inflow is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 500 customers nationwide. Inflow has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction. More information can be found at

via PRweb