The Inflow Experience Podcast: Episode 3

Welcome to the Inflow Experience podcast the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Guest: Peter Hornberger, VP of Sales at Brightmetrics

In this episode, our guest is Peter Hornberger, VP of Sales at Brightmetrics. We talk to Peter about his personal life, CCaaS analytics, and what metrics you should be monitoring in your contact center.