Avaya Cloud Office — Decades In The Making

When it comes to having a dynamic unified communications solution, it can’t be built overnight. The same holds true for building a solution that meets the demands of your customers. Inflow has taken decades to be where we are today, built the right way, and built to last.

Avaya is a company rich in history, innovation, and working to provide cutting edge solutions in the Unified Communications industry. From desk phones to video conferencing and everything in between Avaya has been at the forefront of setting the standard.

So how did we get here? How did the leader in unified communications solutions bring Avaya Cloud Office into our family of offerings? Like anything in life, it is rarely a straight path, there are lots of forks in the road and passengers along the way that help you get to your destination.

Pre Avaya Days: From Ma Bell To AT&T To Lucent Technologies

The innovation arm of Bell was Bell Laboratories, where innovation was siloed in an attempt to bring new technologies to the mainstream. This is where communication satellites were first explored, and brought us the technology for speeds up to 56k, so the world could be “online”. There were many marvels of technology during Bell Labs’ time, many of which we still use today.

In 1995 Lucent Technologies spun off from AT&T, with a focus on how communications could transform the business world. Dedicated to making communication more than just a utilitarian function and making it a tool that helps businesses get ahead.

After a solid 5 year run Lucent’s management team realized there was a need to focus on Enterprise Communications, to really invest in the business side of communications. They formed the Enterprise Communications Group to focus their efforts on the business world.

Enterprise Communications Group Gets A Name

Bucking the trend of the communications world which lives in Acronym Land, the name Avaya was born in an attempt to convey the flow of open and flexible communication. The name was chosen in an attempt to convey seamless, effortless connections. We can all agree that it is a catchier name than “ECG” and by not going with an acronym, the name itself sets them apart from other companies in our industry.

New Millenium Who Dis?

While the rest of the world was preparing for the Y2K meltdown, Avaya got busy changing the Communications world. With a new name, the innovation came fast and furious from Avaya. Launching the Converged Communications Roadmap in 2002, before this time communications were largely pieced together. Having a plan in play for the Call Center and businesses was revolutionary for its time.

In 2004 Avaya’s Contact Center Express became the first multimedia contact center for medium-sized businesses. Before this time many medium-sized businesses were trying to retrofit larger solutions with more features than were needed to service their Call Center.

In anticipation of SIP-based communications, another confusing acronym from our industry which stands for Session Initiation Protocol, Avaya launched One-x Quick Edition. This was quickly followed by Avaya Customer Interaction Suite with end to end SIP support. This may not seem groundbreaking now, however, Voice over the Internet was revolutionary at the time. While virtually everything is Cloud Based Communications today, in 2006 this was considered revolutionary and again Avaya was ahead of its time.

“Hey Alexa Give Me Avaya Cloud Office”

While this may seem like a strange phrase to say it wouldn’t be possible in part due to Avaya’s speech to text technology in 2008. That was almost 13 years ago, and look at how we use this today!

Avaya Expands Their Family With Nortel & Radvision

In 2009 Avaya acquired Nortel Enterprise Solutions, and if you recognize that name it’s probably because you have used a phone in your office with that name. Nortel was the foundation for many innovations within the unified communications industry and created lasting technology that is still in use today.

With Avaya having a name for innovation coupled with retaining the engineering minds of Nortel, the unified communications world was changing, and Avaya was evolving at the pace of innovation. Avaya Aura PBX platform was launched in 2010, followed shortly after by the acquisition of Radvision, followed by a more recent acquisition of Spoken (a CCaaS solution that gave Avaya some great IP for AI in the contact center).

Avaya Cloud Office Built On A History Of Innovation

Today Avaya has combined its long history of innovation, engineering, and understanding of both the Unified Communications & Contact Center to bring Avaya Cloud Office. Messaging, video, phone calls, collaboration & more need to be included in a robust UCaaS solution built on how we communicate in 2021 and beyond. This brings the Avaya brand to its loyal customer base while leveraging the power of the industry leader in the UCaaS space, with the solution being powered by RingCentral. It has also allowed Avaya to focus on their contact center efforts, as they have launched Avaya OneCloud as their cloud-native CCaaS solution in mid-2020.

Avaya Cloud Office, Avaya OneCloud, and Inflow – the leaders in contact center can be a great combination for your business. Their history with our knowledge and integration capabilities and experience should be a conversation to add in the near future. We are excited to be a part of the rich tradition that Avaya has built.