How long have you been with Inflow?
I have been with Inflow for 7 years, during that time, I have worked as a frontline support representative – the first dedicated support rep at Inflow who wasn’t in the field. After that worked in installs, and am now in the escalation chain and handle training for our incoming new hires on the support side.
What awards have you won – not just here but anywhere?
I have won a number of CVH awards as well as Employee of the Year for 2019 (which I am still humbled about). Outside of Inflow, I don’t have a lot of work-related awards, but several 1st place finishes and tournament victories in high school and collegiate wrestling, as well as two years where I qualified for the National squad. I’ve also won a few online gaming awards, specifically for having the highest ADR (average damage per round) in season 8 of Counterstrike Source in the Cyberathlete Amateur League, or CAL, which is now defunct.
What’s a fun fact about you that not many people know?
I am currently competing (pending COVID) in Strongman and Powerlifting events, and working on obtaining a qualifying total for Nationals in 2021. Before Inflow, my primary source of income was competitive gaming, where I made a meager amount playing Counterstrike before the esports scene really took off. If anyone remembers the CGS (Championship Gaming Series on DirecTV), my team was one round out of the selection process at the Combine event where teams were drafted. We lost to the team that became NY 3D in our last match.
What’s your favorite thing about working at Inflow?
The efficiency and effectiveness of the team we have in place. We are often thrown curveballs on the Operations team, and time and again these curveballs are met with an absolute willingness to figure out the situation, adapt, and provide a solution to the customer for the issue at hand. Not only does the team here get to the end of the puzzle when these happen but they work great together and deliver the end result very efficiently. It makes my job a ton easier, and I can’t think of a better team to handle these kinds of tasks.