When that phone rings on the sales line the anticipation, hope and possibilities seem endless. We picture those calls going something like this:
“Hello, thanks for calling Inflow Communications, how can I help you?”
“Let me make sure I captured that all accurately: you have 500 agents, are interested in replacing a bunch of old disparate systems with an omnichannel cloud contact solution. You are looking for a great contact center technology company to help you to strategize your customer experience. Your goal is to make a technology evaluation and transition over the next 120 days?”
“Excellent – well you’ve certainly got the right place”…
[Raucously high fives spouse/cat/dog/kid/WFH companion of choice].
THOSE are the calls we all want coming into our sales lines.