If you are feeling like you are hearing about Microsoft Teams more and more lately you are not alone. Even before COVID Teams was growing exponentially in terms of companies adopting the platform, boasting a meteoric rise to 44 million daily active users in March.
Microsoft announced that number has grown to 145 million active users as of April 2021. If we have learned anything from Microsoft it is that they will continue to grow and increase the adoption rate aggressively. Microsoft has been down this road many times before, and while integration seems like the easiest path their platforms don’t always play well with others.
While we are still a little ways from “plug and play” when it comes to Teams, Unified Communications, and the Contact Center, our team at Inflow loves finding ways for everyone to get along! Whether you are looking for solutions for On-Prem, Cloud, or the Contact Center, we found some workarounds, “worktogethers” and side door options for Microsoft Teams and your Team! This should help accelerate your adoption process and ease frustration for your customers both internal and external as well.