Kayla Cristy: Inflow’s Core Value Hero for May 2020

By Brendan Polk, Director of Marketing

Meet Kayla Cristy, Inflow’s Core Value Hero for May 2020!

Kayla is one of our great Technical Support Analysts at Inflow. If you’re a customer of ours, chances are you’ve had the pleasure of speaking with Kayla frequently. She is constantly receiving praise in our customer support surveys. Kayla has been a fantastic asset to our team over the years and we are lucky to have her as part of the Inflow family. Here are a few fun facts about Kayla:

How long have you been with Inflow?

July 31st will mark 3 years 🙂

What awards have you won (if any)- not just here but anywhere?

  • Top Customer Satisfaction – 2018
  • 100% Customer Satisfaction – 2019
  • Above and Beyond CVH – 2018 & 2019

Outside of Inflow…? Umm, do High School Theater awards count?

I won my 4th-grade chess tournament.. maybe that’s not an award… hmmm

What’s a fun fact about you that not many people know? (favorite food, travel, hobbies, etc.)

Skydiving is at the top of my bucket list!

What’s your favorite thing about working at Inflow?

We celebrate each other’s successes and support each other in times of need. We’re a family. 🙂

Check Out What Kayla’s Co-Workers Had to Say

“Kayla is someone who is always ready to jump in and help even when she’s off the clock. We need more like her!”

“I would like to nominate Kayla Kristy for core value hero, for the following reasons:

Go above and beyond, then go further: Kayla has a long history of going out of her way to make sure customers are satisfied and that their issues are taken care of, to a point that is beyond their expectations.

Create unforgettable experiences with every interaction: As above – Customers love Kayla because of her work ethic, knowledge, handling, and care.

Think big, dream it, do it: I’m not sure what Kayla’s big dream is but I’m willing to bet she’s thinking big and, by golly, she’ll do it!

Work hard, play hard: Kayla regularly takes after-hours work, extra on-shift work, handles extra tickets, helps fellow support team members, and works like a mad person to get it done.

Integrity, Accountability & Appreciation Lead Us To Greatness: Kayla has always shown great integrity and takes ownership and accountability for everything she does, as well as helping hold others accountable with regular follow-ups and follow through.

For these reasons, I think Kayla has more than earned the core value hero award!”

“Kayla did an amazing job by continuously reaching out to Genesys via the case every few days, when she did not get a response Kayla made calls into their Care department to ask for updates, Kayla went the extra mile and instead of just updating our case, and expecting Genesys to update their case, Kayla went into the Genesys case and noted that she called in, who she spoke with, and the information that she was provided.

Once Genesys did get back to us, the customer had decided to create a workaround, Kayla noted that, with the details in the Genesys case, yet kept the case open, until she had a chance to get the information to the customer, and attempt to test.

This was absolutely perfect, amazing intuition on Kayla’s part in so many ways, the actions are taken and the notes provided were on point and above and beyond what we would usually do, but will now likely become the norm.

This is now being used as an example for our Genesys Partner Consulting Engagement and shows Genesys that Inflow is an A+ partner that goes above and beyond even with the issue is with their team.

Our Core Values

  • Go Above & Beyond, Then Go Further

  • Think Big, Dream It, Do It

  • Work Hard, Play Hard

  • Create Unforgettable Experiences

  • Integrity, Accountability, & Appreciation Lead Us to Greatness

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About Inflow

Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?