Inflow Continues To Redefine Customer Experience By Partnering With Teleopti

In an ongoing effort to bring their clients the most innovative tools to streamline business, Inflow Communications is proud to announce a partnership with Teleopti. Teleopti is an industry leader in Workforce Management, Customer Experience & Employee Engagement.

“Helping our customers deliver a world-class Customer Experience has always been and continues to be top of mind in everything that we do. This partnership with Teleopti showcases our ongoing commitment in bringing the best in class offerings to our clients” Says Mike Dolloff, Chief Revenue Officer for Inflow.

Inflow has continued their focus on being able to help streamline operations and reporting within the Contact Center and Unified Communications industries. Teleopti allows customers to plan and manage their workforce with their on-premise and cloud software solutions.

Telopti’s ability to drive customer and employee engagement in a remote work environment was another key driver in Inflow’s decision to partner with them. With today’s workforce being spread out and a combination of in the office and working remote or on the move, Teleopti is a leader in their ability to deliver a flexible solution to a wide range of customers.

Teleopti has robust forecasting capabilities giving customers the ability to plan and meet work volumes with predictable outcomes. Being able to meet demands based on call volumes during specified time periods is an increasing need for today’s companies. This coupled with the real-time reporting made available are key components to delivering great customer experience. More and more companies are customer focused and the way to retain customers is by understanding their needs pro-actively and anticipating those needs in advance.

Get in touch with us today to find out how Teleopti and Inflow partnered together can help you transform your business!

About Inflow

Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?

About Teleopti

Teleopti is an international Swedish company, pioneering powerful workforce management (WFM) software. Our advanced automation supports great customer experiences and boosts operational profitability. Oh, and Teleopti is on a mission to Humanize the Workplace. We live, breathe and create employee engagement – for our solution, our customers and our employees.