As we always do, we’re coming at you with relevant news – good, bad or indifferent – to make sure you’re staying informed on all the important updates from ShoreTel/Mitel. Below we have a few important updates touching on Connect, tariffs and support reinstatement changes.
We wanted to make sure you, as a valued ShoreTel/Mitel customer, are well informed on some important recent news:
14.2 and SG Switches End of Life News
Effective 5/15/2019 Mitel announced an extension of the 14.2 End of Life, putting that date now at 9/30/2020 (extended from 12/31/2019). As a reminder, End of Life for 14.2 means Mitel TAC will be providing “Best effort technical support for catastrophic failures/critical issues only.” Inflow will still be supporting our customers on 14.2 beyond that date but now is the time to make sure we don’t get to a point where the system is unsupported by Mitel!
Additionally, Mitel SG30/50/90/220/T1k switches have an End of Life date of 6/30/2023. This means that the Connect builds after that date may or may not support those switches and that will be up to Mitel’s discretion as they further enhance Connect.