Support Newsletter – October 2018

Support Newsletter – October 2018

By Rob Morris, Technical Services Manager


Welcome to our monthly support newsletter! 

We have a lot of great assets to share with you this month. Take a look below for new knowledge base articles, training sessions and more! If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for September is Chelsea Sheffield!

Chelsea is one of our Project Engineers and this is her second time THIS YEAR to win our Core Value Hero Award. Over the last couple of years, Chelsea has climbed the Inflow ranks to be one of our top support team members. She is always willing to learn and share knowledge with others, all while maintaining an enthusiastic attitude. Chelsea, we are super glad to have you and can’t wait to see what your next award will be!

Check out what her colleague’s had to say

Employee Spotlight: Tom Lyons

This month’s employee spotlight goes to Tom Lyons! Tom has been with Inflow for just under 5 years and is always a delight to work with. He has won several awards including our Core Value Hero award, 100% Customer Satisfaction for all of 2016, several install team awards, and Most Phones Deployed in 2017. In his free time, Tom is a competing powerlifter and won the state championship as a wrestler in high school. Tom loves working at Inflow and says his favorite part is “The people, I like and trust everyone that works here, and that is hard to find!”.

September Support Metrics

Upcoming Training Opportunities

  • Mitel/ShoreTel Connect User Training: History, Directory & Voicemail in Connect | Register Now
  • Mitel/ShoreTel Connect Admin Training – Part 1 | Register Now
  • Mitel/ShoreTel Connect Admin Training – Part 2 | Register Now

Roadshows: Navigating the Cloud Landscape

Over the last couple of months, we had the pleasure of hosting a multi-city roadshow for our customers. It was a collaborative effort with Mitel, BigLeaf, & RingCentral and we want to say thank you to everyone who attended! Here’s a few photos from the events:

New Knowledge Base Resources

  • 4 Pillars of a Successful Cloud Migration |Read More
  • Connect Upgrade Licensing Guide | Read More
  • How to Export a Wave File from the ShoreTel Auto Attendant | Read More
  • GDPR: An Opportunity, Not A Stumbling Block, For Contact Centers | Read More
  • Frequently Asked Questions When Upgrading to Connect | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 1) | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 2) | Read More

Tech Tip of the Month

Avoid ransomware.  Do not click on any email attachments, downloaded files, cool looking ads on the web, etc., unless you are 100% sure they are from a valid and reliable source.

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?