Support Newsletter – August 2018

Support Newsletter – August 2018

By Rob Morris, Technical Services Manager

 

Welcome to our monthly support newsletter! 

We have a lot of great assets to share with you this month. Take a look below for new knowledge base articles, training sessions and more! If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for July is Chris Sheehan!

Chris is one of our Project Success Managers and has become a huge staple to our company and culture. As the head of Inflow’s Culture Club, the fun always starts with Chris Sheehan. Although, it’s not all fun and games – Chris is an exceptional Project Manager who always makes sure we are on time and projects are running smoothly. Congratulations Chris, thanks for being such a big part of the Inflow family!

Check out what his colleague’s had to say

Employee Spotlight: Marc Lozano

This month’s employee spotlight goes to Marc Lozano! Marc has been with Inflow for just over a year and has already excelled to become an outstanding team member. Just last month Marc won our Core Value Hero award for his hard work and dedication. A fun fact about Marc: in the late ’90’s and early 200’s he released two EP’s with his rock band. His favorite thing about working at Inflow? “The feeling of being involved in something that is moving forward, with a team that definitely has the same goal in mind.” Way to go Marc!

July Support Metrics

Upcoming Training Opportunities

  • Mitel/ShoreTel Admin Training: Backing Up Your System & Basic Disaster Recovery | Register Now
  • Upgrading to Mitel/ShoreTel Connect: Latest Updates & Best Practices | Register Now
  • Mitel/ShoreTel User Training: Handling Calls in Connect | Register Now
  • (Seattle) Navigating the Cloud Landscape – Happy Hour Workshop | Register Now
  • (Portland) Navigating the Cloud Landscape – Happy Hour Workshop | Register Now

New Knowledge Base Resources

  • Connect Upgrade Licensing Guide | Read More
  • How to Export a Wave File from the ShoreTel Auto Attendant | Read More
  • GDPR: An Opportunity, Not A Stumbling Block, For Contact Centers | Read More
  • Frequently Asked Questions When Upgrading to Connect | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 1) | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 2) | Read More

Tech Tip of the Month

You can use external assignment in conjunction with the communicator or connect client to place calls through your office lines from your cell phone to mask your number

just assign to your mobile device and then dial through the client.  The system will connect your cell and then place the call, using the caller ID fields on your user profile.

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.

Categories

"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District

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