Support Newsletter – June 2018

Support Newsletter – June 2018

By Rob Morris, Technical Services Manager

 

Welcome to our monthly support newsletter! 

We have a lot of great assets to share with you this month. Take a look below for new knowledge base articles, training sessions and more! If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for June is Marc Lozano!

Marc is one of our technical support analysts that has quickly become a huge contributor to our company and culture. He’s a hard worker that is always willing to roll up his sleeves to give excellent support to our customers. As one of our newer support team members, Marc has fit right in here at Inflow. We’re glad to have you Marc!

Check out what his colleague’s had to say

Employee Spotlight: Scotty Summers

This month we want to put the spotlight on Scotty Summers! Scotty has been with Inflow for over two years, and in the words of our customers: “Scotty’s awesome!”. He’s won our coveted Core Value Hero award as well as gold in the pool olympics on our company trip. In his free time, Scotty loves to volunteer for a wild variety of different organizations and events – including the Hillsboro Balloon Festival, Norwescon, Spokane Special Olympics and more. Scotty’s favorite thing about working at Inflow? “Swimming in our company culture while improving customer lives and our own”. Keep up the great work, Scotty!

June Support Metrics

Upcoming Training Opportunities

  • PureCloud Contact Center: Data Integration | Register Now
  • PureCloud by Genesys | Register Now
  • See & Influence the Customer Experience As it Happens with Inflow Real Time | Register Now

New Knowledge Base Resources

  • How to Export a Wave File from the ShoreTel Auto Attendant | Read More
  • GDPR: An Opportunity, Not A Stumbling Block, For Contact Centers | Read More
  • Your Support Bill of Rights as a ShoreTel/Mitel Support Customer | Read More
  • Frequently Asked Questions When Upgrading to Connect | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 1) | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 2) | Read More
  • VIDEO: ShoreTel/Mitel Connect Administrator Training | Watch Now

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Founded in 1997, Inflow Communications is a national leader in unified communications and Contact Centers. With over 100,000 endpoints under Inflow’s innovative support plans around the world, their dedication to knowledge, innovation, and unrivaled customer support has landed them in ShoreTel’s top 2% in global customer satisfaction, and as a winner of ShoreTel’s coveted Circle of Excellence Partners award. For two years in a row, Inflow is a ShoreTel Platinum Partner, the highest level of partnership, and is their fastest growing partner globally. In addition, Inflow is one of the few Cloud Contact Center providers that offer implementation, ongoing support, and comprehensive consulting and training programs. Inflow services clients across the globe and has local offices in over 10 major cities in the US.

Categories

"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District

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