Support Newsletter – June 2018

Support Newsletter – June 2018

By Rob Morris, Technical Services Manager


Welcome to our monthly support newsletter! 

We have a lot of great assets to share with you this month. Take a look below for new knowledge base articles, training sessions and more! If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for June is Marc Lozano!

Marc is one of our technical support analysts that has quickly become a huge contributor to our company and culture. He’s a hard worker that is always willing to roll up his sleeves to give excellent support to our customers. As one of our newer support team members, Marc has fit right in here at Inflow. We’re glad to have you Marc!

Check out what his colleague’s had to say

Employee Spotlight: Scotty Summers

This month we want to put the spotlight on Scotty Summers! Scotty has been with Inflow for over two years, and in the words of our customers: “Scotty’s awesome!”. He’s won our coveted Core Value Hero award as well as gold in the pool olympics on our company trip. In his free time, Scotty loves to volunteer for a wild variety of different organizations and events – including the Hillsboro Balloon Festival, Norwescon, Spokane Special Olympics and more. Scotty’s favorite thing about working at Inflow? “Swimming in our company culture while improving customer lives and our own”. Keep up the great work, Scotty!

June Support Metrics

Upcoming Training Opportunities

  • PureCloud Contact Center: Data Integration | Register Now
  • PureCloud by Genesys | Register Now
  • See & Influence the Customer Experience As it Happens with Inflow Real Time | Register Now

New Knowledge Base Resources

  • How to Export a Wave File from the ShoreTel Auto Attendant | Read More
  • GDPR: An Opportunity, Not A Stumbling Block, For Contact Centers | Read More
  • Your Support Bill of Rights as a ShoreTel/Mitel Support Customer | Read More
  • Frequently Asked Questions When Upgrading to Connect | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 1) | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 2) | Read More
  • VIDEO: ShoreTel/Mitel Connect Administrator Training | Watch Now

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.


"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District