Support Newsletter – May 2018

Support Newsletter – May 2018

By Rob Morris, Technical Services Manager


Welcome to our monthly support newsletter! 

These monthly newsletters will be the vessel to communicate everything from company news to product updates and new technical resources. If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for May is Nick Montrond!

If you’ve worked with Inflow in any capacity, chances are you’ve met Nick. This guys is moving and shaking all over the place and is an incredibly integral asset to our team. His knowledge and attitude shines across every department at Inflow, and he always jumps in head first to help out any way he can. We’re very fortunate to have such great employees like Nick who live and breathe our core values.

Check out what his colleague’s had to say

Employee Spotlight: Kayla Cristy

This month’s employee spotlight goes to our Technical Support Analyst – Kayla Cristy! Kayla has been with Inflow for about a year now, and is consistently receiving praise from customers for her great attitude and problem-solving ability. She’s no stranger to awards, and received our Core Value Hero award in January of this year. A little known fact is that she LOVES Honey Nut Cherios and could eat it for every meal. Kayla’s favorite part about working at Inflow is “the sense of community amongst our coworkers is something truly special that I’ve only ever experienced at Inflow.” We’re glad to have you Kayla!

May Support Metrics

Upcoming Training Opportunities

  • How to Get the Best QoS Out of SIP | Register
  • ShoreTel User Training: Communicator Options & Configuration | Register
  • Emergency Notification Application | Register
  • Call Analytics to Improve Patient Experience in Healthcare | Register

New Knowledge Base Resources

  • Frequently Asked Questions When Upgrading to Connect | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 1) | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 2) | Read More
  • VIDEO: ShoreTel/Mitel Connect Administrator Training | Watch Now

Tech Tip of the Month

Server Compliance

Make sure all of your servers are in compliance with Windows licenses.  Being out of compliance places the entire ShoreTel system in an out-of-compliance and therefore unsupported state.

Need help? Contact our Support Team

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.


"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District