Support Newsletter – May 2018

Support Newsletter – May 2018

By Rob Morris, Technical Services Manager


Welcome to our monthly support newsletter! 

These monthly newsletters will be the vessel to communicate everything from company news to product updates and new technical resources. If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for May is Nick Montrond!

If you’ve worked with Inflow in any capacity, chances are you’ve met Nick. This guys is moving and shaking all over the place and is an incredibly integral asset to our team. His knowledge and attitude shines across every department at Inflow, and he always jumps in head first to help out any way he can. We’re very fortunate to have such great employees like Nick who live and breathe our core values.

Check out what his colleague’s had to say

Employee Spotlight: Kayla Cristy

This month’s employee spotlight goes to our Technical Support Analyst – Kayla Cristy! Kayla has been with Inflow for about a year now, and is consistently receiving praise from customers for her great attitude and problem-solving ability. She’s no stranger to awards, and received our Core Value Hero award in January of this year. A little known fact is that she LOVES Honey Nut Cherios and could eat it for every meal. Kayla’s favorite part about working at Inflow is “the sense of community amongst our coworkers is something truly special that I’ve only ever experienced at Inflow.” We’re glad to have you Kayla!

May Support Metrics

Upcoming Training Opportunities

  • How to Get the Best QoS Out of SIP | Register
  • ShoreTel User Training: Communicator Options & Configuration | Register
  • Emergency Notification Application | Register
  • Call Analytics to Improve Patient Experience in Healthcare | Register

New Knowledge Base Resources

  • Frequently Asked Questions When Upgrading to Connect | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 1) | Read More
  • Don’t Forget to Do These Things When Upgrading to Connect (Part 2) | Read More
  • VIDEO: ShoreTel/Mitel Connect Administrator Training | Watch Now

Tech Tip of the Month

Server Compliance

Make sure all of your servers are in compliance with Windows licenses.  Being out of compliance places the entire ShoreTel system in an out-of-compliance and therefore unsupported state.

Need help? Contact our Support Team

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?