Support Newsletter – April 2018

Support Newsletter – April 2018

By Rob Morris, Technical Services Manager


Welcome to our monthly support newsletter! 

These monthly newsletters will be the vessel to communicate everything from company news to product updates and new technical resources. If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for April is Chris Recio!

As the Director of Contact Center & Advanced Applications, Chris is our resident contact center superhero. He is routinely setting the standard for our core values. Chris’ attention to detail and vast knowledge helps bring our customer’s contact center deployments to the next level. We are always receiving constant praise from customers about Chris and how a simple consulting engagement majorly improved their contact center. We’re very lucky to call Chris Recio one of our own!

Check out what his colleagues and customers had to say

Employee Spotlight: Jinn Nguyen

This month’s employee spotlight is Jinn Nguyen. Jinn has been with Inflow for almost exactly two years and has quickly climbs the ranks of our support team. He has won our covetted Core Value Hero of the Month award twice! Jinn loves to travel an experience new cultures – and has been to every continent except Antarctica. His favorite thing. about Inflow? Jinn says “the flexibility of being able to work remotely to maintain that work/life balance is amazing”. I think everyone at Inflow would agree with that!

March Support Metrics

Upcoming Training Opportunities

  • ShoreTel User Training: History, Directory & Voicemail | Register
  • ShoreTel Connect Admin Training: Part 1 | Register
  • ShoreTel Connect Admin Training: Part 2 | Register
  • Beyond the Traditional Contact Center: Expanding Customer Engagement Options | Register
  • Ask the Experts: UC, Contact Center & Cloud | Register

Support Updates

  • 2018 Support Plan Changes
    • In case you missed it – we have updated & expanded all of the Inflow Support Plans to include a new tier (Gold Advantage) and more options for everyone | Read More
  • New Remote Access Platform 
    • As a reminder, Inflow will be changing from the LogMeIn remote access to new remote access platform, VX Pulse, to better serve our customers. If you have not already, please click here to submit the required change form.
  • New Cloud Provider: RingCentral
    • Inflow Chooses RingCentral As New Flagship UCaaS Partner | Read More
    • Our support team is ramping up their RingCentral certifications, so far we have many members completely certified as well as a few customers completing a cloud migration.

Tech Tip of the Month

Secure Your ShoreTel System

A good step to take for security of your ShoreTel system is to ensure all users are using non-standard voicemail passwords (such as 1234, 123456, 654321, or 4321, for example). External parties that access voicemail with those passwords (along with spoofing their inbound caller id) can potentially utilize the callback functionality in voicemail to generate outbound calls to long distance or international numbers. 

14.2 and below

Step #1: In Director, browse to Administration -> Users… -> Individual Users and select the user in question

Step #2: Scroll to the bottom and there is an entry for “Voice Mail Password” where you can either specify the new password or check the box for “Must Change On Next Login”, and then save it back at the top of the page



Step #1: In Director, browse to Administration -> Users -> Users and select the user in question

Step #2: On the bottom righthand pane, there is an entry for “Voice Mail Password” where you can either specify the new password or check the box for “Must Change On Next Login”, and then save it once completed.

For both of these steps they need to be done a per-user basis rather than in bulk.

Need help? Contact our Support Team

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?