Support Newsletter – April 2018

Support Newsletter – April 2018

By Rob Morris, Technical Services Manager

 

Welcome to our monthly support newsletter! 

These monthly newsletters will be the vessel to communicate everything from company news to product updates and new technical resources. If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for April is Chris Recio!

As the Director of Contact Center & Advanced Applications, Chris is our resident contact center superhero. He is routinely setting the standard for our core values. Chris’ attention to detail and vast knowledge helps bring our customer’s contact center deployments to the next level. We are always receiving constant praise from customers about Chris and how a simple consulting engagement majorly improved their contact center. We’re very lucky to call Chris Recio one of our own!

Check out what his colleagues and customers had to say

Employee Spotlight: Jinn Nguyen

This month’s employee spotlight is Jinn Nguyen. Jinn has been with Inflow for almost exactly two years and has quickly climbs the ranks of our support team. He has won our covetted Core Value Hero of the Month award twice! Jinn loves to travel an experience new cultures – and has been to every continent except Antarctica. His favorite thing. about Inflow? Jinn says “the flexibility of being able to work remotely to maintain that work/life balance is amazing”. I think everyone at Inflow would agree with that!

March Support Metrics

Upcoming Training Opportunities

  • ShoreTel User Training: History, Directory & Voicemail | Register
  • ShoreTel Connect Admin Training: Part 1 | Register
  • ShoreTel Connect Admin Training: Part 2 | Register
  • Beyond the Traditional Contact Center: Expanding Customer Engagement Options | Register
  • Ask the Experts: UC, Contact Center & Cloud | Register

Support Updates

  • 2018 Support Plan Changes
    • In case you missed it – we have updated & expanded all of the Inflow Support Plans to include a new tier (Gold Advantage) and more options for everyone | Read More
  • New Remote Access Platform 
    • As a reminder, Inflow will be changing from the LogMeIn remote access to new remote access platform, VX Pulse, to better serve our customers. If you have not already, please click here to submit the required change form.
  • New Cloud Provider: RingCentral
    • Inflow Chooses RingCentral As New Flagship UCaaS Partner | Read More
    • Our support team is ramping up their RingCentral certifications, so far we have many members completely certified as well as a few customers completing a cloud migration.

Tech Tip of the Month

Secure Your ShoreTel System

A good step to take for security of your ShoreTel system is to ensure all users are using non-standard voicemail passwords (such as 1234, 123456, 654321, or 4321, for example). External parties that access voicemail with those passwords (along with spoofing their inbound caller id) can potentially utilize the callback functionality in voicemail to generate outbound calls to long distance or international numbers. 

14.2 and below

Step #1: In Director, browse to Administration -> Users… -> Individual Users and select the user in question

Step #2: Scroll to the bottom and there is an entry for “Voice Mail Password” where you can either specify the new password or check the box for “Must Change On Next Login”, and then save it back at the top of the page

 

Connect: 

Step #1: In Director, browse to Administration -> Users -> Users and select the user in question

Step #2: On the bottom righthand pane, there is an entry for “Voice Mail Password” where you can either specify the new password or check the box for “Must Change On Next Login”, and then save it once completed.

For both of these steps they need to be done a per-user basis rather than in bulk.

Need help? Contact our Support Team

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.

Categories

"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District

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