Support Newsletter – March 2018

Support Newsletter – March 2018

By Rob Morris, Technical Services Manager


Welcome to our monthly support newsletter! 

These monthly newsletters will be the vessel to communicate everything from company news to product updates and new technical resources. If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for March is Chelsea Newton!

Chelsea came to Inflow as a ShoreTel beginner and has quickly become a support-team-master. She is routinely going above and beyond to help customers and teammates. Chelsea is a true team player and always has a positive attitude, we’re so happy to have her as part of our team!

Check out what her colleague’s had to say

Employee Spotlight: Bert Harris

This month’s employee spotlight is Escalation Engineer Bert Harris. Bert is a support team rock star who has won our covetted “100% Customer Satisfaction Award” 2 YEARS IN A ROW. This guy lives and breathes our Core Values and won Core Value Hero in March of last year. Bert is a big fan of professional wrestling who loves to spend time with his son playing video games, or grabbing a burger at Whataburger. His favorite thing about Inflow? Bert says “I enjoy the people that I work with, the customers that interact with, and the satisfaction of taking an issue all the way to completeion”. We’re very lucky to have such great employees!

March Support Metrics

Upcoming Training Opportunities

  • ShoreTel Admin Training: Communicator Configuration & Troubleshooting | Register
  • Upgrading to ShoreTel Connect | Register
  • ShoreTel User Training: History, Directory & Voicemail | Register
  • ShoreTel Connect Admin Training: Part 1 | Register
  • ShoreTel Connect Admin Training: Part 2 | Register

Support Updates

  • Our Support Team Hit 100% Customer Satisfaction for 7 Weeks Straight!!!
    • And, for 10 out of the 13 weeks in Q1 we also hit 100% customer satisfaction based on ticket survey responses. This is a huge milestone for us, and something we work tirelessly on to improve our customer’s experience | See Our Live Support Metrics
  • 2018 Support Plan Changes
    • In case you missed it – we have updated & expanded all of the Inflow Support Plans to include a new tier (Gold Advantage) and more options for everyone | Read More
  • New Cloud Provider: RingCentral
    • Inflow Chooses RingCentral As New Flagship UCaaS Partner | Read More
    • Our support team is ramping up their RingCentral certifications, so far we have many members completely certified as well as a few customers completing a cloud migration.

Tech Tip of the Month

Music on Hold Fix

If you switch from PRI to SIP, your jack-based music on hold will no longer function. You will need to change to file-based music on hold.

Need help? Contact our Support Team

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?