Support Newsletter – March 2018

Support Newsletter – March 2018

By Rob Morris, Technical Services Manager

 

Welcome to our monthly support newsletter! 

These monthly newsletters will be the vessel to communicate everything from company news to product updates and new technical resources. If there’s something you would like to know about, send us a note and we will get it added!

– Rob Morris, Technical Services Manager

Employee Spotlights

Our Core Value Hero for March is Chelsea Newton!

Chelsea came to Inflow as a ShoreTel beginner and has quickly become a support-team-master. She is routinely going above and beyond to help customers and teammates. Chelsea is a true team player and always has a positive attitude, we’re so happy to have her as part of our team!

Check out what her colleague’s had to say

Employee Spotlight: Bert Harris

This month’s employee spotlight is Escalation Engineer Bert Harris. Bert is a support team rock star who has won our covetted “100% Customer Satisfaction Award” 2 YEARS IN A ROW. This guy lives and breathes our Core Values and won Core Value Hero in March of last year. Bert is a big fan of professional wrestling who loves to spend time with his son playing video games, or grabbing a burger at Whataburger. His favorite thing about Inflow? Bert says “I enjoy the people that I work with, the customers that interact with, and the satisfaction of taking an issue all the way to completeion”. We’re very lucky to have such great employees!

March Support Metrics

Upcoming Training Opportunities

  • ShoreTel Admin Training: Communicator Configuration & Troubleshooting | Register
  • Upgrading to ShoreTel Connect | Register
  • ShoreTel User Training: History, Directory & Voicemail | Register
  • ShoreTel Connect Admin Training: Part 1 | Register
  • ShoreTel Connect Admin Training: Part 2 | Register

Support Updates

  • Our Support Team Hit 100% Customer Satisfaction for 7 Weeks Straight!!!
    • And, for 10 out of the 13 weeks in Q1 we also hit 100% customer satisfaction based on ticket survey responses. This is a huge milestone for us, and something we work tirelessly on to improve our customer’s experience | See Our Live Support Metrics
  • 2018 Support Plan Changes
    • In case you missed it – we have updated & expanded all of the Inflow Support Plans to include a new tier (Gold Advantage) and more options for everyone | Read More
  • New Remote Access Platform 
    • As a reminder, Inflow will be changing from the LogMeIn remote access to new remote access platform, VX Pulse, to better serve our customers. If you have not already, please click here to submit the required change form.
  • New Cloud Provider: RingCentral
    • Inflow Chooses RingCentral As New Flagship UCaaS Partner | Read More
    • Our support team is ramping up their RingCentral certifications, so far we have many members completely certified as well as a few customers completing a cloud migration.

Tech Tip of the Month

Music on Hold Fix

If you switch from PRI to SIP, your jack-based music on hold will no longer function. You will need to change to file-based music on hold.

Need help? Contact our Support Team

Learn More About Inflow Communications & Our Award Winning Service & Support

About Inflow

Founded in 1997, Inflow Communications is a national leader in unified communications and Contact Centers. With over 100,000 endpoints under Inflow’s innovative support plans around the world, their dedication to knowledge, innovation, and unrivaled customer support has landed them in ShoreTel’s top 2% in global customer satisfaction, and as a winner of ShoreTel’s coveted Circle of Excellence Partners award. For two years in a row, Inflow is a ShoreTel Platinum Partner, the highest level of partnership, and is their fastest growing partner globally. In addition, Inflow is one of the few Cloud Contact Center providers that offer implementation, ongoing support, and comprehensive consulting and training programs. Inflow services clients across the globe and has local offices in over 10 major cities in the US.

Categories

"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District

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