ShoreTel 911 Calls Can Have Direct Access or Require Trunk Access Code

Your ShoreTel phone system can be setup to directly access 911 or to require a code (9) for an outside line. Recently some states have passed laws requiring direct access, please check with your local 911 authority before making any adjustments to these settings.
ShoreTel 911 Calls can have direct access or require the use of a trunk access code. Read the simple 4 steps to add or remove this outside line requirement.