It’s estimated that by the year 2020, 80%+ of business will be based on the client experience, not price. Consumers no longer have a tolerance for waiting on hold, getting dropped, getting transferred around five times, or not being given options for accessing service via other channels like web chat, text, and Social Media. VIP customers will demand priority treatment or they will get it somewhere else.
Cloud Contact Centers are the Future of Customer Experience: 5 facts to consider
Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?
Your Strategic Advisor for Unified Communications & Contact Center Success
Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies.
Supporting Over 800 Customers Around the World
- SIP Virtualization and Why the Right Session Border Controller is Important
- What To Expect When Migrating to Mitel MiVoice Connect
- Inflow Continues To Redefine Customer Experience By Partnering With Teleopti
- The State of Unified Communications As A Service in 2019
- Using the Mitel Emergency Notification Application