Third Time’s a Charm for National Leader in Contact Center Solutions

By Travis Dillard, President of Inflow Communications

If you’ve been following us on Facebook or here on the blog, you know that we’ve made #36 on Portland Business Journal’s Top 100! What you may not know is that this is the third consecutive year we’ve made it to this prestigious list. And our team is thrilled to make this list again. Seeing the results of our brand promise, which is to respond quickly, resolve quickly, and communicate with urgency in order to deliver world-class service, helps fuel our company to push even further.

We are proud to be the only national cloud contact center provider that offers business consulting and training services along with expert design, deployment, and support – and even more proud that we offer this with the best customer service out there. After all, customer service is our business. I credit our growth to our relentless focus on customer service, and our commitment to measuring our service performance and market satisfaction, and make those results completely transparent. Just take a look at our Live Happiness Metrics to see for your self.

Besides this award, we’ve also earned ShoreTel’s top 2% in global customer satisfaction and won the coveted Circle of Excellence Partners designation. If we stay on this track, as we plan to do, hopefully you’ll see our name on next year’s PBJ100. And the next year, and the next. We’re not planning to leave anytime soon.

Interested in seeing more of this year’s PBJ100 event – check out the slideshow here.

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.