Contact Center

Contact Center Solution Resources at Your Fingertips

By Travis Dillard, President of Inflow Communications

Making a communications solution can be a big and time-consuming task, and there’s a ton of information out there about this topic and sometimes researching can feel like you’re back in square one. It’s impossible to comb through every article out there to figure out what’s the best solution for you. And they’re coming out every day – here’s one I just read (a great one by the way, about some simple steps to run through when trying to decide what kind of a communications solution you’re looking for whether it’s on site, cloud or hybrid).

Here’s a quick break down of some Inflow resources for making the right UC solution for your business:


Hybrid Unified Communications – Where do I start? How does it work?

Everything You Need to Know About Hybrid Unified Communications

Real-world Example of Hybrid Cloud and On-site Communications


Cloud or On-site?

Cloud or On-site VOIP: Which Direction Should I Go?


Evaluating your Communications Solution

The Number One Mistake When Choosing a Unified Communications Solution

Worksheet: 12 Questions to Ask About Your Current Communications Solution


As always, we have lots of resources and now with our Knowledge Base you can drill down to the information you’re looking for. Don’t forget to check out our ongoing free webinars for valuable knowledge sharing and innovative contact center solutions.


About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.