By Travis Dillard, President of Inflow Communications
What if you were challenged by your CEO to hire a significant number of new employees within the next six months? He or she would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business.
As a senior manager, you know that finding employees with the right stuff will require you to look outside your current office locations. Your goal is to find the right people – location is no longer critical. And, you need to remain close to the new team with fewer layers and more attentive communication.
Of course each new employee will have a personal smartphone they can use remotely, but you know that business calls are better conducted on a private line that provides more reliable call quality.
You need your team to be efficient and professional as quickly as possible? How will you ensure you have a phone system for the new remote employees that will enable them to be productive right away? You know your current on-premise phone system may limit the efficiency and capabilities of your off-site staff.
On-Premise Phone Systems May Limit Remote Employees
Generally, the benefits of on-premise phone systems are about reliability, caller identification and voicemail functionality. Businesses that have on-site systems want to maintain control of their technology, have concerns about data privacy and often have international locations.
Modern cloud phones systems, on the other hand, allow employees (including remote workers) to:
- Quickly set up new phone lines
- Take advantage of click-to-dial technology
- Implement detailed call analytics
- Easily link their phone to CRM and ERP applications
- Get live help directly from their phones without engaging IT
If you’re growing, hiring and building a business that leverages remote staff, then an on-premise phone system without cloud functionality might be limiting their productivity.
Is a Cloud Phone System the Solution?
With cloud-based VoIP technology, you no longer have to deal with these challenges. Onboarding a new remote employee is as simple as purchasing a phone, connecting it to the Internet and downloading some software.
Gone are the added setup, management, maintenance costs and headaches. Your employees have immediate access to the exact same functionality as your on-site employees. And best of all, cloud phone providers ensure your phone system is constantly upgraded and protected. All these changes provide your company improved uptime, call reliability and customer experience.
In a word, a cloud-based phone system just makes things simpler.
If you’re looking for a more effective way to sync remote workers to your company’s network, then you may want to consider moving to the cloud. Your remote employees – and their customers – will thank you for it.
If you’d like to examine cloud phone system options for your company, contact us and let’s determine what makes the most sense for your company’s situation.
Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.
With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.
By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.