Why I.T. & Employees Working from Home Might Be Better Off with Cloud Contact Centers

By: Travis Dillard, Inflow Communications

I’m not suggesting that you pink-slip your IT department any time soon, but I do have some thoughts on how you can reduce their workload. The fact is, that you can significantly reduce the need for IT involvement in your contact center system by moving it to the cloud. My solution for you is to outsource your contact center support to a knowledgeable cloud contact center provider who knows all of the ins and outs of your system. That way IT can concentrate on the rest of the technical headaches they deal with every day, instead!

A few To-Dos you can take off of IT’s plate:

  • Training staff
  • Putting out fires/troubleshooting problems
  • Interpreting reports

If some of your best people are happier working from home, a cloud contact center could be the right answer for you. At Inflow, we have employees working remotely from homes and satellite offices all over the country. I can attest to the big difference flexibility in work location can make in company culture, productivity and employee satisfaction. Cloud contact centers can make communication with your team seamless, whether they’re in the next cubicle, or in a beach chair somewhere.

Everything runs more smoothly when workloads are reasonable, employees are happy, and the technology works like it’s supposed to. Let us help! To find out more about all things contact center, take a look at our live webinars. We talk about all aspects of on-site and cloud contact centers, and answer questions from participants right on the spot!

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About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.