By Travis Dillard, Inflow Communications
Recently, I’ve noticed a shift in focus from our unified communications and contact center customers. More and more, COOs and CFOs are becoming the buyers, and interested in their communications models, alongside their IT department. In the past, these decisions were based out solely of an IT department. With unified communications technology advancements, more departments, like marketing and management are impacted.
Here’s a great article that points out the many reasons why CFOs are becoming more interested in these typical IT operations and decisions. Many of the insights in this article are exactly what we are seeing from our customers today – the need for cost efficiency, flexibility to ongoing changes and scalability. As a ShoreTel unified communications partner, we see these trends constantly and seeing how dynamic technology is changing work dynamics is only fitting.
Read more here and find out how considering cloud based systems isn’t simply an IT decision but is also vital to other business leaders and departments as well.
Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.
With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.
By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.