ShoreTel Connect Reliability

ShoreTel Connect: Top to Bottom Reliability

By Travis Dillard, Inflow Communications

Just because it’s new, doesn’t mean it isn’t an ol’ reliable. And in today’s world, that’s not easy to find. With all the technology privacy breeches, leaks and general tech problems, finding a new, sleek system that also offers reliable and secure service is a diamond in the rough. Enter ShoreTel Connect. You can deploy ShoreTel Connect without worrying whether your mobile calls are being tapped by a Wi-Fi hot spot hacker or that you’ll lose important data in the unlikely event of a component or service outage.

For one, with ShoreTel Connect’s distributed approach to onsite system architecture and cloud network operations, youll have automated fail-over. And, ShoreTel Connect’s end-to-end, Secure Real-time Transfer Protocol (SRTP) with encrypted 128-bit AES voice traffic and signaling, means any individual failure only effects a subset, so urgent troubleshooting can be during business hours rather than being forced to wait for an after-hours maintenance window.

But along with tech reliability, theres another, important green reliability all businesses are looking for: return on investment (ROI) and total cost of ownership (TCO). Its obvious, when your system is more reliable and internal business communications is organized, you cant help but have a more productive business or organization. But beyond that, there are several other aspects that speak to the bottom line. ShoreTel Connects skills-based call routing and web dialers can increase call volumes. And because ShoreTel Connect can integrate with CRM, ERP and other business process applications, ShoreTel Connect offers easy and quick access to corporate data, increases sales cycle understanding and improves customer service.

Also ShoreTel Connect’s single management platform makes the system easy to use not only for teleworkers but for IT as well. With increased IT efficiency and the single-screen view of system administration, ShoreTel Connect delivers comprehensive visibility and control over all end points and users regardless of device or location. Because of this, your IT team will be able to streamline their troubleshooting and will reduce resolution times to get users back in the game faster. An increased agility and overall simplicity gives you all the reliability youre looking for ? for both top line and bottom line.

Read more about ShoreTel Connect here.

At Inflow Communications, we understand how ShoreTel Connect can better your work and collaboration with your team. We have a passion for innovative unified communications systems as well as a heart for service. We work with our customers to understand their day-to-day operations, business needs and the impact on their end-users. Make sure to keep up with our on-going educational series in our blogs and keep tabs on our events. Currently, were hosting a series of ShoreTel Connect events and previews throughout the country ? call us to find out if theres one coming up in your area.

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.