Better Customer Contact with Contact Center

By Travis Dillard, Inflow Communications

Providing the best customer service is on the top of everyone’s mind. Or it should be. And with communication and data whipping past us at record speeds these days, it can be difficult to get a grip on the simple needs of your customers as they cycle through the communication lines. By aligning your business data with your contact center, you’ll find ways to leverage the knowledge that’s already in your business to provide top-notch customer service.

At Inflow, we’re constantly helping our clients streamline their business and provide better, faster and more effective customer service. Take one of our recent clients for example: a high-end pizza delivery company that focuses on customer experience. When you call, they “magically” know who you are, your favorite pizza toppings, the gate code to your condo complex and your dog’s name before they even say “hello” in under three rings. Unlike other pizza companies, the experience is unforgettable. It’s so unique, you tell your friends about it. You feel like you’re part of the family. You are loyal. But what you don’t know, is that based on the number of orders you place a year, the system automatically “grades” you to determine which agent takes your call and the types of promotions they should offer you. What’s going on behind the curtain? It’s a ShoreTel Enterprise Contact Center integrated with a home-grown CRM system that’s been collecting data on their customers for over a decade. Again, data leveraged right can be the most powerful asset you have.

Keep in mind this example doesn’t just apply to ShoreTel Enterprise contact center or home-grown CRM customers. This concept can be applied to many contact center technologies on the market.

This is just one of many examples of ways to integrating your data and contact center. Interested in learning more? There’s still a chance to sign up for our webinar tomorrow. Follow the link below to register for our upcoming online Contact Center Educational Series:

Contact Center Data for Dynamic Results

March 29th, 10:00 – 11:00 PST

REGISTER HERE

Learn innovative ways to leverage data, build better customer relationships and improve your business. We’ll review how to take your contact center to the next level, using information you already have about your customers, and talk about how progressive contact centers are using data to satisfy the business, the bottom line and most importantly, the customer. Plus, we will open up creative options for your customer and your contact center operation and show you real-world examples of Inflow customers that have leveraged their data for dynamic business results.

We’ve been delivering creative solutions for our clients – feel free to reach out to me or a member of our Contact Center team with your questions. We love to share our knowledge and there is almost nothing that we have not seen in the Contact Center world. We also provide a complimentary high-level contact center business audit for those who qualify.

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.

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