What Unified Communications Will Mean for You in 2016?

By Travis Dillard, Inflow Communications

It’s a new year! What do you think is in store for your company in 2016? One thing we can count on is change. As a ShoreTel Unified Communications provider, we are consistently struck by the changes and innovations that happen both in companies and how they communicate.

Besides change, we know that our unified communications models need to be flexible and customizable. Whether it’s one of the many models I explained in my white paper here, or a completely different architecture that your company needs, it’s clear that hybrid unified communications is here to stay. In today’s world, we communicate via chat, video conference, file sharing and more and more, we’re using cloud based applications. And this trend is continuing to grow as we go in to 2016.

Along with new hybrid communication models, we also expect to see an increase use of Contact Centers. Our ShoreTel ECC Enterprise Contact Centers are becoming more and more in demand, with added functions like chat and analytics. Our customer-centric businesses are seeking these innovative services along with the cost effectiveness of cost centers. More data, less money? Who wouldn’t love that?!

Looking for other predictions? Check out this article here.

 

What do you think is in store for unified communications in 2016?

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.