Getting on the Right Path: Uncovering Your Company’s Communication Needs

When you’re in the middle of a labyrinth, it’s hard to see how complex the maze really is. Your company’s communication needs are no different. Here’s a cheat sheet to help you determine the scale of complexity when it comes to your company’s communication needs.

Teaming with Tips - Helpful Answers for Deploying New UC Systems

We’ve been focusing a lot lately on choosing the right hybrid communications system by looking at your business needs and looking at vendors that are aligned with those needs. Here’s a great article from ShoreTel, with great tips on deploying a cloud system once you’ve figured out the direction you want to go.

You Got to Have Heart - How to Check Your Potential UC Vendor's Heart for Service

As a baseline, no matter your companys size, complexity or industry, one thing your vendor must have is a heart for service. Below is a checklist to evaluate a heart for service:

Collaborative Contracts: The Key to Unlocking Funding for Your School District

If you haven’t read the first two articles in this series, you’ve missed a breakdown of why antiquated phone systems and student safety don’t mix, and a real-world illustration of how a next-generation unified communications system can dramatically improve student safety.

Making the World Safer with Unified Communications

We loved this article from ShoreTel's blog detailing how unified communications are making hospitals safer. This post came shortly after our own announcement (and TV appearance on KATU!) about our efforts to make Beaverton schools safer.

Unifying with Layers - Disparate On Site VoIP Systems with Cloud Contact Center Overlay

What happens with companies that have a new acquisition or there’s a lack of standardization in the branch office procurement policies? There’s an easy way to solve this with out ripping and replacing all premise phone systems.

Cloud VoIP with Locally Survivable Gateways is Voted Most Popular Hybrid Model

When there are a lot of options, it’s hard to know where to start – especially with something as complex as Hybrid Unified Communications. My clients often like to hear case studies or want to know what model is the most popular among my clients before landing on a successful Hybrid Unified Communications model for their business.

Solving Real World Problems with 3 Point Communication Analysis

In a world where communication changes rapidly, it's no surprise when large companies run into issues of communication gaps, burned out IT staff, disparate communication tools making work frustrating for traveling staff, remote offices left on a "communication island" and overall, a loss of holistic, internal business communications.

Why Student Safety and Antiquated Phone Systems Don’t Mix

Imagine it’s the first Monday of a new school year. Hordes of students funnel into classrooms and teachers immediately dive into the syllabus. Everything is going smoothly until emergency strikes: A student suffers an extreme allergic reaction and she requires immediate medical attention.

On Site VoIP with Unified Communications Applications in the Cloud: The Chocolate-Vanilla Swirl of Hybrid Unified Communications

One of the major case-in-point examples that you don’t need to choose either an On Site VoIP or a Cloud communications model is using both at once. The On Site VoIP System with Unified Communications Applications in the Cloud is a great example of ways you can benefit from both models and that there’s really no need to choose one over the other.

They are NOT all the same – What You Need to Know Before Choosing a Hybrid Unified Communications Model

Unified Communications as a Service (UCaaS) will represent about 50 percent of the Global VoIP market in five years. What direction should you go? Analysts predict that the future global IP telephony market will be a 50/50 split between organizations using cloud VoIP or On Site VoIP / On Premises VoIP.

The Contact Center Partner Award Goes To...

Inflow Communications! After ShoreTel evaluated 600 plus partners and integrators of contact centers worldwide, Inflow Communications is happy to be selected as the recipient of the prestigious ShoreTel Global Contact Center Partner award.