What Small Businesses Need to Know Before Choosing a Unified Communications Vendor


By Travis Dillard, Inflow Communications

In my recent white paper, I wrote about questions to ask about your company, including questions about the company size. A common misconception about Unified Communication’s is that it’s for large companies with vast contact centers geographically dispersed. But that’s not always the case ? ShoreTel writes about this here, finding that more and more small business are choosing unified communications. A great observation from ShoreTel is that?unified communications is one of the most accessible and easily adoptable technologies and also has the ability to improve collaboration and hiring techniques as well as cut expenses.

Another common misconception is the assumption that a UC vendor that is used to supporting larger organizations is a good fit for smaller customers. Just because they work with large, complex customers successfully doesn’t mean they are able to provide small businesses the same level of success. Often times, smaller organizations require a UC vendor that “specializes” in small business because smaller companies often have little to no IT personnel on staff. Because of this, smaller businesses need a broader suite of services like day-to-day programming changes, non-phone system support for computer issues and working with the carriers for ticket resolution.

Read more about it in my white paper, downloadable here, for ways to evaluate your potential unified communications vendor’s size attributes and let me know what you think. Is your company a small business? How broad are the services you need from your unified communications vendor?

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.