What is a Contact Center?

Almost everyone knows what a call center is, but communication has changed over the years to include email, chat and multiple other forms of communications. An enterprise contact center (ECC) encompasses all forms of communications that a business may need to use. Inflow Communications offers contact center services including cloud based and on-premise unified communication systems and is one of the top ShoreTel partners on the West Coast with locations in Portland, Seattle, San Jose and Los Angeles. At Inflow, we work with our clients to implement technology that helps improve customer sales and service, increase efficiency and reduce costs. To learn more about Inflow and the ShoreTel ECC click here!


About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.