Unified Communications Success is More than Just Technology

By Travis Dillard, Inflow Communication

At Inflow, it’s easy to be deemed a technology geek. And it’s true – we love the technology behind Unified Communications and are obsessed with delivering the best ShoreTel Unified Communications and Contact Center Solutions for our customers. But it’s a common mistake to place the entire focus on technology itself. We’ve seen substandard technology be deployed with amazing success. We’ve seen “best of breed” technology fall flat on its face. We’ve seen brilliant integrators create very unhappy customers and we’ve seen marginal integrators hit it out of the park! The X factor truly is the alignment between the vendor and customer.

We’ve been deploying new systems every week for years and have learned a few things about vendor and customer alignment. I’ve compiled some tips in my recent white paper filled with helpful tips, checklists and guides to help business assess their communications needs and their “personality” so they can find the right vendor. Download the paper here and let me know what you think!

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.